CapLinked Customer Reviews 2024

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CapLinked

Composite Score

6.2 /10

CX Score

6.0 /10

26 Reviews Write a Review

What is CapLinked?

CapLinked is more than just document management software – setup your workspace data room in under 10 minutes, then edit, share, and collaborate on documents faster than ever before with our intuitive interface. CapLinked makes it faster, safer, and easier to manage business transactions in the cloud. CapLinked’s secure platform provides companies with easy-to-use tools for capital raises, asset sales, mergers & acquisitions, real estate deals, investor & board reporting, business development negotiations, and other types of complex business transactions.

Company Details

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Awards & Recognition

CapLinked won the following awards in the Document Management category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

CapLinked Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CapLinked.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

3
Since last award

89 Plan to Renew

7
Since last award

62 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CapLinked?

4% Negative

37% Neutral

59% Positive

Pros

Respectful
Saves Time
Acts with Integrity
Client Friendly Policies

Cons

Under Delivered
Commodity Features
Vendor's Interest First

Feature Ratings

Average 75

Virtual Data Room

Document Hosting

Access Tracking

Security and Access Control

Version Control

Publication Workflow

Editor Functions

Searchability

Document Sharing

Check Out Check in

Indexing and Classification

Vendor Capability Ratings

Average 72

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Customization

CapLinked Reviews

Brian B.

Role: Vendor Management
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Very easy to onboard new users and share files!

Likeliness to Recommend

9 /10

What differentiates CapLinked from other similar products?

It is very easy to onboard new users and allow them access to the files. I have had no problems with other organizations being able to access a data room we create for them.

What is your favorite aspect of this product?

User Tracking and document control.

What do you dislike most about this product?

It is expensive and I have to download files to work on them.

What recommendations would you give to someone considering this product?

use it soley as a data room to share files with outside parties.

Pros

Reliable
Effective Service
Caring
Saves Time

Cons

Less Transparent

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Feature rich but too expensive

Likeliness to Recommend

5 /10

Pros

Saves Time
Efficient Service
Respectful
Generous Negotitation

Cons

Less Friendly Negotiation
Less Effective Service
Less Caring

Mark N.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

We are a PE investor and used CAPLINKED for a Data

Likeliness to Recommend

8 /10

What differentiates CapLinked from other similar products?

Ease of use

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing works great

What recommendations would you give to someone considering this product?

Low cost and feature rich

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

CapLinked

What is CapLinked?

Company Details

Need Assistance?

Awards & Recognition

CapLinked Ratings

74 Likeliness to Recommend

3 Since last award

89 Plan to Renew

7 Since last award

62 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+65 Net Emotional Footprint

How much do users love CapLinked?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Virtual Data Room The ability to allow administrators to communicate with their invited users regarding deals, legal cases, audits, etc. related to specific documents.

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Version Control Tracking of document versions with each iteration of document changes.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Searchability DMSes generally allow for the ability to conduct searches on document content.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

CapLinked Reviews

Brian B.

Very easy to onboard new users and share files!

Likeliness to Recommend

Pros

Cons

Feature rich but too expensive

Likeliness to Recommend

Pros

Cons

Mark N.

We are a PE investor and used CAPLINKED for a Data

Likeliness to Recommend

Pros

Title

3
Since last award

7
Since last award

1
Since last award

Feature Ratings

Virtual Data Room

Document Hosting

Access Tracking

Security and Access Control

Version Control

Publication Workflow

Editor Functions

Searchability

Document Sharing

Check Out Check in

Indexing and Classification

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Customization