What is CallTrackingMetrics?
CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallTrackingMetrics?
Pros
- Respectful
- Client Friendly Policies
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Audio Transcription
Application Integration
Dashboards and Reporting
Mobile Support
Pipeline Visibility
Conversation Coaching
Artificial Intelligence Engine
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Quality of Features
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
CallTrackingMetrics Downloads
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CallTrackingMetrics Videos
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CallTrackingMetrics Reviews
Kari C.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Aug 2021
Significantly Intelligent Software for Customer
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
CallTrackingMetrics an extensive artificial intelligent engine, that scrutinize and analyze content that draws significant business inferences. More so, CallTrackingMetrics has call recorders, where transcription is done to simplify the database.
What is your favorite aspect of this product?
CallTrackingMetrics has the conversation coaching, a very solid way in managing call recordings and sentiments. More so, CallTrackingMetrics developed a pipeline visibility, very friendly and articulate.
What do you dislike most about this product?
CallTrackingMetrics has grasped many features that supports intelligence roles, increasing the suitability and proficiency of the clients from the company. They all provide detailed assistance, with transcription and analysis.
What recommendations would you give to someone considering this product?
CallTrackingMetrics will give a company some significant intelligent power from customers, which means, any shift in terms of attention will be identified, worked upon, and strategies deployed for continued facilitation. More so, CallTrackingMetrics coordinates with all communication avenues or channels.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Bryan D.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2021
Great UX that meets all expectations and needs!
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
I work for a digital marketing agency and one of the most important things I need is easy integrations with paid ads platforms and the confidence that the data coming through to those platforms is accurate. I feel confident in saying that CTM fulfills those needs better than any other call tracking software I have used.
What is your favorite aspect of this product?
I'm a huge fan of the ease of use of this product. It is very intuitive and if I ever do have questions on how to complete a task within the platform there are great help articles and the support team has been a huge help.
What do you dislike most about this product?
I think it is the double-edged sword of CTM being innovative. As they move into new features of their platform there is a bit of a learning curve to any new change which takes time on my part and pulls me away from my clients but it is a pretty quick learning period.
What recommendations would you give to someone considering this product?
I've worked with mid-level and enterprise-level clients and CTM fulfills all of our needs. If you have 1 number you are tracking or 50 this can work for you. I would recommend running through some of their initial tutorials just to get familiar with the platform initially but after that, you will feel so satisfied with your setup you will never want to leave.
Pros
- Caring
- Respectful
- Client Friendly Policies
- Fair
Scott D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2021
Not All The Glamour, But A Simple, Great Option
Likeliness to Recommend
What differentiates CallTrackingMetrics from other similar products?
The Customer Support. It's always top-notch, and they've helped us out time and again.
What is your favorite aspect of this product?
The relative layout once you take the time to understand it.
What do you dislike most about this product?
Have to be careful of infinite text-notification loops. Otherwise, one could create a positive feedback loop that charges thousands and thousands of dollars in calls in a short amount of time.
What recommendations would you give to someone considering this product?
It's not the most popular one out there but the value can't be beaten. It's simple, it works, and the entire time is reliable to a T.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
