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CallHippo Inc

CallHippo Coach

Composite Score

7.6 /10

CX Score

8.3 /10

6 Reviews Write a Review

What is CallHippo Coach?

CallHippo is a next-generation Cloud-based Business Telephony Solution that helps you connect with your customers anywhere around the globe. It is the platform that brings communications together with business applications, intelligence, and automation and can be accessed through a mobile, tablet, computer, or laptop.

Company Details

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CallHippo Coach Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallHippo Coach?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Call Recording

Call Analytics

Mobile Support

Dashboards and Reporting

Manager Annotation and Feedback

Conversation Coaching

Audio Transcription

Application Integration

Pipeline Visibility

Role-Based Access

Artificial Intelligence Engine

Vendor Capability Ratings

Average 86

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of IT Administration

CallHippo Coach Reviews

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Superior Sales Intelligent Solution for Businesses

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Events

CallHippo Coach

What is CallHippo Coach?

Company Details

Need Assistance?

CallHippo Coach Ratings

89 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love CallHippo Coach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

CallHippo Coach Reviews

Superior Sales Intelligent Solution for Businesses

Likeliness to Recommend

Pros

Title

Feature Ratings

Call Recording

Call Analytics

Mobile Support

Dashboards and Reporting

Manager Annotation and Feedback

Conversation Coaching

Audio Transcription

Application Integration

Pipeline Visibility

Role-Based Access

Artificial Intelligence Engine

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Ease of IT Administration