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CallHippo Inc

CallHippo Coach

Composite Score
7.6 /10
CX Score
8.3 /10
Category
CallHippo Coach
7.6 /10

What is CallHippo Coach?

CallHippo is a next-generation Cloud-based Business Telephony Solution that helps you connect with your customers anywhere around the globe. It is the platform that brings communications together with business applications, intelligence, and automation and can be accessed through a mobile, tablet, computer, or laptop.

Company Details


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CallHippo Coach Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallHippo Coach?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Call Recording

95

Call Analytics

90

Mobile Support

90

Dashboards and Reporting

85

Manager Annotation and Feedback

84

Conversation Coaching

84

Audio Transcription

84

Application Integration

84

Pipeline Visibility

79

Role-Based Access

79

Artificial Intelligence Engine

74

Vendor Capability Ratings

Average 86

Usability and Intuitiveness

95

Availability and Quality of Training

90

Vendor Support

90

Quality of Features

90

Business Value Created

90

Breadth of Features

88

Ease of Implementation

84

Product Strategy and Rate of Improvement

84

Ease of Customization

82

Ease of Data Integration

77

Ease of IT Administration

74

CallHippo Coach Reviews

Matthew S.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2025

"Great cloud calling tool for teams worldwide"

Likeliness to Recommend

8 /10

What differentiates CallHippo Coach from other similar products?

The way it manages numbers is clear-cut, and the quality of international calls is always reliable. When you look at other VoIP tools, CallHippo offers detailed call analytics and real-time monitoring, which is great for helping teams improve. I also noticed that their customer support is very quick to respond and genuinely helpful when you’re getting started.

What is your favorite aspect of this product?

Hands down my favorite thing about CallHippo is how easy everything is. Creating the numbers and programming the teams was a cinch. I also appreciate the call recording feature, so we can listen to team calls for quality assurance and offers a clear summary of call activity.

What do you dislike most about this product?

Sometimes, it takes a little longer to get a call going during busy times, especially for international ones. You might also run into a few issues when syncing with CRM systems like Zoho. Some parts of the interface could be improved to help new users find their way around more easily.

What recommendations would you give to someone considering this product?

If your team takes a lot of calls or works from different places, you might want to give CallHippo a shot. Test it out with what you’re already using and see how it works for you. Be sure to check out the analytics features too; they could help your team do better. It’s a solid tool with a nice set of features and support.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Kuldeep S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Practical, and budget-friendly

Likeliness to Recommend

9 /10

What differentiates CallHippo Coach from other similar products?

CallHippo Coach makes call feedback simple and affordable, offering transcripts, summaries, and sentiment insights right inside your phone system. It’s easy, budget-friendly, and perfect for teams who want clear, useful coaching without the complexity.

What is your favorite aspect of this product?

What I love most about CallHippo Coach is how it makes call feedback feel effortless. It automatically gives you summaries and helpful insights after each call, so you can learn and improve without digging through data or using extra tools it just fits naturally into your daily workflow.

What do you dislike most about this product?

What I don’t like much about CallHippo Coach is that it sometimes feels a bit basic. It gives helpful insights, but if you’re looking for really deep analytics or advanced reports, you might find yourself wanting a little more detail.

What recommendations would you give to someone considering this product?

I’d say give it a try. It’s super easy to use and helps teams quickly understand how to improve their calls without spending a fortune. Just check if its features match what you really need before you dive in fully.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

rayden p.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Excellent Solution for Conversation Analytics

Likeliness to Recommend

9 /10

What differentiates CallHippo Coach from other similar products?

CallHippo Coach has defined the appropriate conversations, where proper analytics and other intelligence search are deployed to increase the business fluency in every activity.

What is your favorite aspect of this product?

CallHippo Coach offers a guaranteed way of virtually analyzing conversations, and there are several structures that increases the business understanding in regards to the market needs.

What do you dislike most about this product?

CallHippo Coach has perfected the whole concept of analyzing the conversations that people have with the customers.

What recommendations would you give to someone considering this product?

Relationships are mended and affirmed by CallHippo Coach which is a competent way of understanding the business engagements and the nature of the services offered in the business set up.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity