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C2 ITSM Logo Award Winner Product Badge
C2 ITSM Logo Award Winner Product Badge
Sherweb Inc

C2 ITSM

Composite Score
8.0 /10
CX Score
8.4 /10
Category
C2 ITSM
8.0 /10

What is C2 ITSM?

With a foundation in operational best practices, C2 ITSM is an all-in-one IT service management cloud platform that’ll help your teams drive great collaboration, effective delivery and powerful automation. All that without coding—or breaking the bank.

Company Details


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Awards & Recognition

C2 ITSM won the following awards in the IT Service Management - Midmarket category

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C2 ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on C2 ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

99 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love C2 ITSM?

2% Negative
17% Neutral
81% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Trustworthy

Feature Ratings

Average 72

Service Catalog

76

End User Self Serve

76

Multi-Site Functionality

76

End User Support Solutions

75

Technician Administration

75

Multi Device Capability

73

Integrated Knowledge Management

71

Integration With IT Tools

69

Reporting

58

Vendor Capability Ratings

Average 73

Ease of IT Administration

76

Business Value Created

76

Ease of Customization

76

Breadth of Features

74

Quality of Features

74

Vendor Support

73

Availability and Quality of Training

72

Ease of Data Integration

71

Ease of Implementation

71

Usability and Intuitiveness

70

Product Strategy and Rate of Improvement

69

C2 ITSM Reviews

Andre R.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Beaucoup de fonctionnalité, Sert à tout RH, TI

Likeliness to Recommend

9 /10

What differentiates C2 ITSM from other similar products?

Tous les fonctions disponible dans un seul module

What is your favorite aspect of this product?

Processus, Approbations

What do you dislike most about this product?

Parfois, le temps pour développer ou corriger les petits irritants

What recommendations would you give to someone considering this product?

Peut servir dans n'importe quel cas, RH, TI, Inventaire, etc.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Saves Time
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Sans commentaire

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Intéressent mais demande une bonne compréhension

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Cons

  • Less Performance Enhancing

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