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BulkSMS.com

BulkSMS

Composite Score
7.4 /10
CX Score
7.6 /10
Category
BulkSMS
7.4 /10

What is BulkSMS?

BulkSMS is a SMS messaging service provider offering two-way SMS communication services straight from your internet enabled device. The BulkSMS gateway reaches across borders and connects to over 800 mobile network operators world-wide.

Company Details


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BulkSMS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BulkSMS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BulkSMS?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Effective Service
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 78

Text Messaging

87

Application Integration

85

Scheduled Messaging

83

Communication Archive

80

Social Media Marketing Management

78

Surveys Feedback

78

Mobile Marketing Management

77

Opt-in

75

Marketing Analytics

67

Loyalty Promotions Management

67

Mobile Payments

67

Vendor Capability Ratings

Average 77

Vendor Support

83

Ease of Implementation

82

Ease of Data Integration

82

Ease of IT Administration

81

Business Value Created

80

Quality of Features

77

Usability and Intuitiveness

76

Breadth of Features

75

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

72

Ease of Customization

64

BulkSMS Reviews

Jayendra P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates BulkSMS from other similar products?

Global coverage: BulkSMS has direct connections with more than 800 mobile network operators in over 200 countries, giving businesses the ability to reach customers virtually anywhere in the world. Easy-to-use platform: The BulkSMS platform is user-friendly and straightforward, making it easy for businesses of all sizes to create, send, and track their SMS marketing campaigns.

What is your favorite aspect of this product?

High open and response rates: SMS messages have an incredibly high open rate (98%) and response rate (45%), making it an effective way to reach and engage with customers. Cost-effective: SMS marketing is relatively low-cost compared to other forms of marketing, making it an accessible option for small and medium-sized businesses.

What do you dislike most about this product?

Limited messaging options: While SMS is an effective way to reach customers, it may not be the most suitable or effective channel for all types of messages or campaigns.

What recommendations would you give to someone considering this product?

Understand your audience: Before using BulkSMS, make sure you have a clear understanding of your target audience and their communication preferences. SMS may not be the most effective channel for all audiences or types of messages. Set clear goals: Determine what you want to achieve with your SMS marketing campaigns and set clear goals and metrics to measure success. Plan your campaigns: Plan your campaigns in advance, including message content, timing, and frequency. This will help ensure that your messages are relevant, timely, and effective.

Pros

  • Continually Improving Product
  • Efficient Service
  • Caring
  • Saves Time

Ondřej W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Let your customers know via SMS!

Likeliness to Recommend

9 /10

What differentiates BulkSMS from other similar products?

I bet there are dozens of applications that provides SMS marketing or automatization, but we use only BulkSMS. We use it mainly toto interact and inform customers about their orders being prepared or ready to get picked up. We have a custom API modul connected to our e-shop platform and it just works perceftly

What is your favorite aspect of this product?

Mainly that it does what is says for a cheap price. It delivers SMS that we need with no problems, easy to use administration, cool statistics and it just works!

What do you dislike most about this product?

Once you hit zero credits, it wont send any SMS, we had a few times misscomunication and we forgot to top up the credit and after 3-5 days we did it and every SMS that was in not sent was afterwards sent all at once which was a bit confusing for customers, but we added more emails and phone numbers to get noticed before it runs out again and its looks good so far

What recommendations would you give to someone considering this product?

If you are looking for a cheap, reliable, easy to use SMS app, give this a chance :)

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Altruistic

Peter d.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use, good value, very helpful.

Likeliness to Recommend

10 /10

What differentiates BulkSMS from other similar products?

Readily available and cost-effective.

What is your favorite aspect of this product?

Easy to use, allows grouping, not too expensive.

What do you dislike most about this product?

No customisation.

What recommendations would you give to someone considering this product?

Work out how to upload your spreadsheets, to make life easy.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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