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BulkSMS.com

BulkSMS

Composite Score

7.4 /10

CX Score

7.6 /10

19 Reviews Write a Review

What is BulkSMS?

BulkSMS is a SMS messaging service provider offering two-way SMS communication services straight from your internet enabled device. The BulkSMS gateway reaches across borders and connects to over 800 mobile network operators world-wide.

Company Details

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BulkSMS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BulkSMS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BulkSMS?

0% Negative

4% Neutral

96% Positive

Pros

Enables Productivity
Effective Service
Performance Enhancing
Efficient Service

Feature Ratings

Average 78

Text Messaging

Application Integration

Scheduled Messaging

Communication Archive

Social Media Marketing Management

Surveys Feedback

Mobile Marketing Management

Opt-in

Marketing Analytics

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Average 77

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

BulkSMS Reviews

John C.

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to buy, easy to use and reliability is great

Likeliness to Recommend

10 /10

What differentiates BulkSMS from other similar products?

Integration and support are the top two differentiators of why we chode BulkSMS.

What is your favorite aspect of this product?

It just works and is easy to use.

What do you dislike most about this product?

I would like to see BulkSMS innovate more often and possibly set up a customer panel to listen for future use cases.

What recommendations would you give to someone considering this product?

Set up a POC and try it. You will not be sorry and the risk is pretty low.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Elvis F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

I love the platform, the integration is easy.

Likeliness to Recommend

10 /10

What differentiates BulkSMS from other similar products?

Price and integration

What is your favorite aspect of this product?

Integration

What do you dislike most about this product?

The price

What recommendations would you give to someone considering this product?

Read the documentation

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kieran M.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to use Zapier integration, made my work easy

Likeliness to Recommend

8 /10

What differentiates BulkSMS from other similar products?

Honestly, your easy to use Zapier integration and catering to South African customers was 100% of the reason I chose BulkSMS - used it as a way to deliver notifications and get customers back onto my app.

What is your favorite aspect of this product?

Zapier integration

What do you dislike most about this product?

Not particularly innovative. I wasn’t able to send URLs via SMS. Your landing pages were a bit meh.

What recommendations would you give to someone considering this product?

If you’re not technical and planning on using low-code/no-code SMS software then this is a great choice.

Pros

Enables Productivity
Efficient Service
Effective Service
Caring

How We Deliver

BulkSMS

What is BulkSMS?

Company Details

Need Assistance?

BulkSMS Ratings

89 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love BulkSMS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Opt-in Provides an opt-in option for potential subscribers.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

BulkSMS Reviews

John C.

Easy to buy, easy to use and reliability is great

Likeliness to Recommend

Pros

Elvis F.

I love the platform, the integration is easy.

Likeliness to Recommend

Pros

Kieran M.

Easy to use Zapier integration, made my work easy

Likeliness to Recommend

Pros

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Title

Feature Ratings

Text Messaging

Application Integration

Scheduled Messaging

Communication Archive

Social Media Marketing Management

Surveys Feedback

Mobile Marketing Management

Opt-in

Marketing Analytics

Loyalty Promotions Management

Mobile Payments

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization