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What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
92 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Respectful
- Includes Product Enhancements
- Trustworthy
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Sales Intelligence & Conversion Rates
Contact Database
SPAM Compliance
Segmentation
Campaign Management
Basic Reporting and Analytics
Content Authoring
Mobile Optimized
Text Messaging
A/B Testing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Brevo Reviews
Ruben Aaron C.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Initial Implementation
Submitted Jan 2024
The simplest email marketing management tool
Likeliness to Recommend
What differentiates Brevo from other similar products?
The integration with the simple CRM
What is your favorite aspect of this product?
Simplicity and great pay-as-you-go plan
What do you dislike most about this product?
It's constantly changing
What recommendations would you give to someone considering this product?
Most of the changes are for good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Fahad A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Maintaining 100% delivery rate with Brevo
Likeliness to Recommend
What differentiates Brevo from other similar products?
The tool is super simple to setup and integrate with your website, especially if you're running on WordPress. The detailed transactional logs make it easy to have track of all emails sent to customers.
What is your favorite aspect of this product?
The transactional email log that lets you see all the details regarding any email sent through Brevo is epic. All emails sent automatically by WooCommerce (through Brevo) are there and you can easily identify if there are any issues with delivery.
What do you dislike most about this product?
It would be good to see a live support, together with slightly faster technical support. The tool itself satisfies to full extent, the only challenge we faced is wait-time when we need support.
What recommendations would you give to someone considering this product?
Make sure to have a webmaster onboard to properly set up all DNS records.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Raef N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
The ideal tool for business
Likeliness to Recommend
What differentiates Brevo from other similar products?
We began utilizing it in the corporation because of all the valuable and productive things it can do for us. Considering all the useful features it provides for our department, we implemented this tool. We love how it automates the process of building and maintaining relationships with customers, whether it's through email or social media.
What is your favorite aspect of this product?
The fact that it is a fascinating and appealing tool now helps the staff feel engaged and inspired to incorporate it into the activities. This is mainly due to its easy and light handling, one of its key advantages. Also, you should always provide great pricing plans to make clients want to add it to their company even more.
What do you dislike most about this product?
As it has met my requirements, I have not encountered any problems or issues with this tool thus far; on the contrary, it is effective and productive.
What recommendations would you give to someone considering this product?
I suggest this tool to any company because of the great value it adds to the marketing realm. Brevo is not only multipurpose but also online, simple to use, and requires little time to educate employees to use. Its inexpensive plans and adaptable pricing structure make it a good fit for small enterprises looking to keep client satisfaction high.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
