Brevo Customer Reviews 2024

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Brevo

Composite Score

8.9 /10

CX Score

9.1 /10

71 Reviews Write a Review

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the Email Marketing category

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4 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

4 Top Rated Features

2022

Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

1% Negative

5% Neutral

94% Positive

Pros

Respectful
Includes Product Enhancements
Trustworthy
Transparent

Feature Ratings

Average 84

Email Delivery

Sales Intelligence & Conversion Rates

Contact Database

SPAM Compliance

Segmentation

Campaign Management

Basic Reporting and Analytics

Content Authoring

Mobile Optimized

Text Messaging

A/B Testing

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Marketing Automation - B2B

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SMS Marketing

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Brevo Reviews

Soumaya M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use with fantastic features

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

It has open API which we use directly from our system to manage our contact list, marketing automations without logging in Brevo or getting worried of how our data is processed alongside with the data of our subscribers

What is your favorite aspect of this product?

Brevo is easy to use and to understand with a professional customer care team who responds to technical questions on time without delay and also the tool comes at a pricey cost

What do you dislike most about this product?

Using the email marketing feature tend to be risky as often they would suspend the campaigns without a prior reason until when you contact them, that is when they can unsuspend the campaign claiming the system flagged it suspicious

What recommendations would you give to someone considering this product?

Since Brevo is cheap and easy to use for any novice, I would recommend the tool

Pros

Trustworthy
Caring
Acts with Integrity
Generous Negotitation

Husnah A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Brevo is a professional marketing tool

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Brevo is scalable enough and comes with multiple functions, has the live chat tool which one can use to offer live chat on the website, Has the Whatsapp marketing feature which we are currently using to send Whatsapp marketing to our subscribers and the emailing system for sending email campaigns and all comes at the same pricing

What is your favorite aspect of this product?

I like the Whatsapp Marketing feature, it has simple features to use like interactive bot which I use to offer cognitive interactive campaigns to our subscribers through Whatsapp that helps us to create a positive engagement with our clients.

What do you dislike most about this product?

We often get issues sending email campaigns as most emails do not get delivered on time and they would bounce back even if we have enough credit on our Brevo account. They do not have email validity checker feature which we can use to detect invalid emails so we can optimize our campaigns and increase it is delivery score

What recommendations would you give to someone considering this product?

Brevo is easy to use and comes with more templates that one can use

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Mar 2024

One of the best Email marketing tool.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Brevo

What is Brevo?

Company Details

Need Assistance?

Awards & Recognition

Brevo Ratings

91 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Brevo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Text Messaging The capability to send messages by SMS in addition to email.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Marketing Automation - B2B

SMS Marketing

Brevo Reviews

Soumaya M.

Easy to use with fantastic features

Likeliness to Recommend

Pros

Husnah A.

Brevo is a professional marketing tool

Likeliness to Recommend

Pros

One of the best Email marketing tool.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Email Delivery

Sales Intelligence & Conversion Rates

Contact Database

SPAM Compliance

Segmentation

Campaign Management

Basic Reporting and Analytics

Content Authoring

Mobile Optimized

Text Messaging

A/B Testing

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization