
What is Box ECM?
Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 93%
- Conflict Resolution:
- 97%
- Strategy & Innovation:
- 93%
- Service Experience:
- 99%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Box ECM?
Pros
- Reliable
- Efficient Service
- Effective Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Conversion
ECM Document Management
Workflow Process Automation
Capture Channels
File Approvals Esignatures
Collaboration
Search
Metadata Management
Access Permissions Management
Ediscovery Audit Trail
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Box ECM Reviews

Ramazan A.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted Sep 2021
Awesome tool for Enterprise Contents Management.
Likeliness to Recommend
What differentiates Box ECM from other similar products?
To organize and manage cloud contents with this tool is just amazing. This tool is very secure.
What is your favorite aspect of this product?
Makes it's simple to search files and documents. Having access to files and documents is now quick and simple with Box ECM. It's simple to store and share documents with this tool.
What do you dislike most about this product?
Box ECM meets all our needs and also automates various business processes and workflows hence nothing to dislike.
What recommendations would you give to someone considering this product?
I strongly recommend the use of Box ECM in managing cloud contents.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing