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Booker Software

Booker Platform

Composite Score

7.9 /10

CX Score

8.3 /10

17 Reviews Write a Review

What is Booker Platform?

Our comprehensive service management software provides the tools you need to manage all aspects of your business -everything from growing your customer base to retaining more of those customers over time.

Company Details

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Booker Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Booker Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Booker Platform?

0% Negative

2% Neutral

98% Positive

Pros

Continually Improving Product
Performance Enhancing
Effective Service
Saves Time

Feature Ratings

Average 85

Sales Transactions

E-Commerce Integration

POS

Customer Loyalty Programs

Supplier Management

Customer Relationship Management

Analytics and Reporting

Promotions Management

Employee Mobile

Inventory Management

Dashboard

Vendor Capability Ratings

Average 84

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Booker Platform Reviews

Tory A. K.

Role: Sales Marketing
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Cost of the product Is decent

Likeliness to Recommend

6 /10

What differentiates Booker Platform from other similar products?

Cost of the software

What is your favorite aspect of this product?

The knowledge gap is marginsl

What do you dislike most about this product?

Cost of the product

What recommendations would you give to someone considering this product?

Cost of the prod

Pros

Continually Improving Product
Performance Enhancing
Client Friendly Policies
Fair

Cons

Inhibits Innovation
Less Efficient Service

How We Deliver

Booker Platform

What is Booker Platform?

Company Details

Need Assistance?

Booker Platform Ratings

87 Likeliness to Recommend

98 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Booker Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

POS Includes cash register, card readers, invoicing, and bar code scanner.

Customer Loyalty Programs Includes customer recognition and reward program or points.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Promotions Management Includes marketing advertisements and discounted items.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Booker Platform Reviews

Tory A. K.

Cost of the product Is decent

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Sales Transactions

E-Commerce Integration

POS

Customer Loyalty Programs

Supplier Management

Customer Relationship Management

Analytics and Reporting

Promotions Management

Employee Mobile

Inventory Management

Dashboard

Vendor Capability Ratings

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization