What is BMC TrueSight Operations Management?
TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
89 Plan to Renew
1
Since last award
69 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC TrueSight Operations Management?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Security Operations Automation
Incident Management Automation
Problem Management Automation
Performance & Capacity Management Automation
Operational Task Automation
Change Control Automation
Analyze Discovery Data
Data Visualization
Explainable and Trainable Algorithms
Analyze Activity Data
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Customization
Quality of Features
Ease of Data Integration
BMC TrueSight Operations Management Reviews
Hasham S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Must have product for the growing technologies
Likeliness to Recommend
What differentiates BMC TrueSight Operations Management from other similar products?
What I feel are the features of Truesight and the easiness getting to know day by day is better than any tool in the market.
What is your favorite aspect of this product?
Monitoring and end to end service from Application, URL to infra.
What do you dislike most about this product?
The cost is a little bit higher but organizations must afford it.
What recommendations would you give to someone considering this product?
Just get licenses for App URL and infra as well with all the features to enable which will ease your life in monitoring end to end.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Saira Bhanu S.
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted May 2021
Fantastic Product, enjoyed working on it
Likeliness to Recommend
What differentiates BMC TrueSight Operations Management from other similar products?
BMC, through both organic development and acquisition of IT management vendors over the past 20 years, provides an extensive portfolio of solutions manage services, and the associated physical and virtual infrastructures that enable those services. BMC typically leads with Remedy as a means to offer the larger Business Service Management portfolio - although it is not a requisite to ascertain value in the ITSM product. Remedy ITSM is licensed on-premise and in the SaaS model as RemedyOnDemand.
What is your favorite aspect of this product?
Licensing – BMC licenses Remedy and RemedOnDemand to serve both on-premise and SaaS requirements. The significant majority of ServiceNow customers are SaaS, and it is sold primarily as such. Demonstration of Value – BMC works to demonstrate the value of investment through a larger portfolio of IT management solutions. ServiceNow works to demonstrate the value of investment through ITSM and the development of request-and-fulfill applications that support adjacent business processes.
What do you dislike most about this product?
Administration – All ITSM solutions require administration and often the more customization and configuration applied to an ITSM solution, the more challenging administration (and upgrades) becomes. IT organizations should evaluate how easy/difficult it will be for them to administer either solution, particularly if they don’t have resources to easily support their ITSM solution. Neither solution is perfect in this regard, but this is often a function of how far large, complex organizations drift from the out-of-the-box content.
What recommendations would you give to someone considering this product?
Go for it. I would definitely recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Howard L.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Complex to set-up, but worth the time/investment
Likeliness to Recommend
What differentiates BMC TrueSight Operations Management from other similar products?
TrueSight Operations Manager provides one single URL and a consistent user interface to monitor all servers, view events and alerts, and drill down and analyze the data points. Just one Patrol agent is deployed and that agent can be customized with various KMs ( Knowledge Modules) to collect everything you need for monitoring - OS, applications, databases, and web pages.
What is your favorite aspect of this product?
The event and alerting can be customized before being integrated to automatically open incidents so that the incident ticket provide a meaningful message. The ability to ingest events from third parties.
What do you dislike most about this product?
Network monitoring is not part of TSOM and integrated through a partner. For a complex environment, TrueSight Operations Manager meets a lot of your needs in just one product but for a smaller, simpler shop it may be overkill.
What recommendations would you give to someone considering this product?
Other products that were compared to TSOM were eliminated because of lack of support for some technologies or lacking functionality.
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Helps Innovate
