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BMC Software

BMC TrueSight Operations Management

Composite Score

7.1 /10

CX Score

7.3 /10

24 Reviews Write a Review

What is BMC TrueSight Operations Management?

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

Company Details

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Awards & Recognition

BMC TrueSight Operations Management won the following awards in the AIOps category

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0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

BMC TrueSight Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC TrueSight Operations Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

89 Plan to Renew

1
Since last award

69 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC TrueSight Operations Management?

13% Negative

6% Neutral

81% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 72

Event & Alert Management Automation

Security Operations Automation

Incident Management Automation

Problem Management Automation

Performance & Capacity Management Automation

Operational Task Automation

Change Control Automation

Analyze Discovery Data

Data Visualization

Explainable and Trainable Algorithms

Analyze Activity Data

Vendor Capability Ratings

Average 73

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Customization

Quality of Features

Ease of Data Integration

BMC TrueSight Operations Management Reviews

Ambarish B.

Role: Consultant
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates BMC TrueSight Operations Management from other similar products?

It provides new age technology but at a cost cheaper than its peers.

What is your favorite aspect of this product?

Customer support, and level of training and onboarding

What do you dislike most about this product?

It could be more fast paced towards its in-flight advancements

What recommendations would you give to someone considering this product?

If you require the set of features it provides, then go for it as you will not find a cheaper option.

Pros

Unique Features
Client Friendly Policies
Generous Negotitation
Friendly Negotiation

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Got the job done

Likeliness to Recommend

5 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Charges for Enhancements
Wastes Time
Vendor's Interest First

Chetan S.

Role: Finance
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

A very good ITSM product featured by BMC

Likeliness to Recommend

8 /10

What differentiates BMC TrueSight Operations Management from other similar products?

It can be easily customized wrt client requiremt

What is your favorite aspect of this product?

Responsive resolution and monitoring

What do you dislike most about this product?

Interface and functioning

What recommendations would you give to someone considering this product?

It is good to have in all types of service b based organization

Pros

Helps Innovate
Enables Productivity
Unique Features
Caring

Cons

Less Generous
Less Inspiring
Less Transparent

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How We Deliver

BMC TrueSight Operations Management

What is BMC TrueSight Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

BMC TrueSight Operations Management Ratings

85 Likeliness to Recommend

89 Plan to Renew

1 Since last award

69 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BMC TrueSight Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

BMC TrueSight Operations Management Reviews

Ambarish B.

Fantastic product

Likeliness to Recommend

Pros

Got the job done

Likeliness to Recommend

Pros

Cons

Chetan S.

A very good ITSM product featured by BMC

Likeliness to Recommend

Pros

Cons

Most Popular BMC TrueSight Operations Management Comparisons

Splunk IT Service Intelligence

Dynatrace

AppDynamics

New Relic

BigPanda

Datadog

Title

1
Since last award

1
Since last award

Feature Ratings

Event & Alert Management Automation

Security Operations Automation

Incident Management Automation

Problem Management Automation

Performance & Capacity Management Automation

Operational Task Automation

Change Control Automation

Analyze Discovery Data

Data Visualization

Explainable and Trainable Algorithms

Analyze Activity Data

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Ease of Customization

Quality of Features

Ease of Data Integration