What is BMC Helix Discovery?
BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC Helix Discovery?
Pros
- Efficient Service
- Respectful
- Acts with Integrity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Discovery
Data Center Analytics
Analytics and Reporting
Software Recognition Library
Software Usage Metering
Advanced License Management
End to End Lifecycle Management
Data Import Export and Aggregation
Decentralized Management
Cloud License Management
Financial Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
BMC Helix Discovery Reviews
Orwin L.
- Role: Consultant
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Works very well with other BMC Suite
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
Easy to use. Works very well with BMC Helix ITSM Suite
What is your favorite aspect of this product?
Easy to use & administration. Installation is quite straightforward & discovery is simple. Works very well & integrates end to end with BMC Products such as BMC Helix, TrueSight & BMC CMDB
What do you dislike most about this product?
Integration with other ITSM tools such as ServiceNow doesn't work well
What recommendations would you give to someone considering this product?
Good to implement if you need to have automated visibility of your assets & relationship in your organization.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
Akshay K.
- Role: Consultant
- Industry: Consulting
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2021
Fantastic Product with everything integrated.
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
BMC Helix is a one stop for everything. May be it digital workspace or knowledge Management or operation management Or cloud services. BMC has every service which can be integrated easily and can be customised as per the business need.
What is your favorite aspect of this product?
Favorite Aspect of BMC Helix is the cloud services they provide, they provide platform as a service which supports every platform and we can built any application on that.
What do you dislike most about this product?
Nothing to dislike about the product but for the first time user the tool is quite complex and it's not easy to find tutorial about the tool. So would request BMC Helix team to generate tutorial kind of a thing so that first time user can easily perform implementation.
What recommendations would you give to someone considering this product?
Yes I would definitely recommend this product who is into vendor management , knowledge management , website or mobile app development. BMC Helix provides services in all domains.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Karan S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
"A really well-integrated tool"
Likeliness to Recommend
What differentiates BMC Helix Discovery from other similar products?
It's simple to use, and it makes keeping track of CIs in your environment a snap!
What is your favorite aspect of this product?
Setup is simple. The user interface for BMC Discovery has been enhanced, making it easier to use. One of the most effective tools for discovering assets and apps in a given environment. BMC CMDB is simple to integrate. Modeling of auto services for a variety of purposes
What do you dislike most about this product?
Integration with third-party CMDBs is tricky.
What recommendations would you give to someone considering this product?
Some BMC tools are not automatically found, which should be number one, thus maybe assistance for installing new software may be faster.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service