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Bitrix24 Ltd

Bitrix24

Composite Score

8.6 /10

CX Score

8.9 /10

36 Reviews Write a Review

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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2024 Emotional Footprint Champion

Latest Award, 2024

Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative

10% Neutral

90% Positive

Pros

Generous Negotitation
Reliable
Unique Features
Efficient Service

Feature Ratings

Average 84

Task Management

Workflow & Approvals

Home Page

File Sharing Collaboration

Employee Directory

End-User Workflow Customization

Reporting and Analytics

Instant Messaging

Integrations

Document Management

News Feed

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Customization

Also Featured in...

Knowledge Management

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Bitrix24 Reviews

prateek b.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Complicated but cost effective

Likeliness to Recommend

7 /10

What differentiates Bitrix24 from other similar products?

Single solution for offering wide range of functionalities for any organization.

What is your favorite aspect of this product?

Most of the functionalities this software is fulfilling for business need like time tracking, task management, people directory, Kanban board, CRM, and many other.

What do you dislike most about this product?

complexity and user interface is not up to today's standard, its bit confusing for the new people. Too many things are in one single screen and in homepage that is bit confusing. That thing can be improved.

What recommendations would you give to someone considering this product?

This software is cost effective compare to other one, great choice for small business who wants single solution for multiple needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Less Performance Enhancing

Bakur S.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Smooth and easy to use, Usability !

What is your favorite aspect of this product?

Relation of the task, Its very comfortable

What do you dislike most about this product?

Its very strong and sometime I think that bitrix teams would be without Usability expert.

What recommendations would you give to someone considering this product?

Improve Usability and make more optimization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bruno a.

Role: Finance
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Bitrix24

What is Bitrix24?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Bitrix24 Ratings

88 Likeliness to Recommend

94 Plan to Renew

2 Since last award

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Bitrix24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Instant Messaging Real-time, text-based communication between two or more people

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Knowledge Management

Bitrix24 Reviews

prateek b.

Complicated but cost effective

Likeliness to Recommend

Pros

Cons

Bakur S.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Bruno a.

Likeliness to Recommend

Pros

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Title

2
Since last award

1
Since last award

Feature Ratings

Task Management

Workflow & Approvals

Home Page

File Sharing Collaboration

Employee Directory

End-User Workflow Customization

Reporting and Analytics

Instant Messaging

Integrations

Document Management

News Feed

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Customization