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Bitrix24 Ltd

Bitrix24

Composite Score
8.6 /10
CX Score
8.9 /10
Bitrix24
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
10% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 84

Task Management

89

Workflow & Approvals

87

Home Page

86

File Sharing Collaboration

86

Employee Directory

85

End-User Workflow Customization

84

Reporting and Analytics

84

Instant Messaging

84

Integrations

83

Document Management

83

News Feed

82

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Ease of Data Integration

86

Ease of Implementation

84

Availability and Quality of Training

82

Usability and Intuitiveness

79

Vendor Support

76

Ease of IT Administration

76

Ease of Customization

73

Bitrix24 Reviews

Rachel (Helm) B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Ideal for project and task management

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

The technical aspect, Bitrix24 is an online cloud service that you can access via browser or through a mobile or desktop app. It has several different components, such as CRM, tasks and projects, chats, online meetings, website builder, online documents and much more, all integrated and available as part of a single platform. Bitrix24 is an online workspace designed to bring people, tools and information together in your company in a more intuitive and productive way.

What is your favorite aspect of this product?

With the new Bitrix24 update, it is now possible to configure access permissions to product catalog and inventory management. With these settings you can make your work environment more secure, as you will determine who can view, access and/or edit certain areas of your company in Bitrix24. It can be used for various purposes, the main ones being sales, marketing, communication, project management, customer service and online collaboration.

What do you dislike most about this product?

Support option with longer response times for all users, not just business accounts. Everything is customized, so you have to hire consultants. Even with that, nothing was easy or simple.

What recommendations would you give to someone considering this product?

Bitrix24 is free for unlimited users on the free plan which gives you access to all the core features of the product. You can create your free Bitrix 24 account, no credit card required here, just email; for a nice and familiar desktop experience, the Bitrix24 desktop app allows you to react quickly to comments on tasks, start online meetings directly from a Bitrix24 chat, share files and do other awesome things.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Humayun F.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

The Best Free Collaboration Platform

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

What I like best is that it is the one of the only few free CRM platform with several features like Projects, Communications, Tasks, Funnel, and several others. It is free for life for all of your business users, and you can mostly have everything done with this collaboration platform. Also there are paid features which you can avail anytime by upgrading your plan.

What is your favorite aspect of this product?

The easy to use and intuitive user interface and one window operations is the favorite aspect of this product, as there are several other platforms out there that need different applications for different features.

What do you dislike most about this product?

What I dislike is that due to the fact that it has all the many features visible to all users, to be able to use some of them, you need to purchase the monthly plans, which gets a bit confusing as to which plan is best for the features you plan to use. Users should be given options to choose to purchase subscriptions for individual features, that makes it cost-efficient and you know exactly the modules you need to pay for to use them.

What recommendations would you give to someone considering this product?

I would strongly recommend everyone to give Bitrix24 a try, especially if you are new to CRMs. You do not need to give any credit card information and can easily import data from other CRMs using their very user friendly interface.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great internal communication tool.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

This amazing technology makes my job easier, and we can provide a daily calendar for event preparation, as well as a comprehensive suite of cloud-based tools, and we can scan papers and other information. Adoption of this software increases worker communication, is smooth, and allows the entire project to connect to the Internet. Changes have occurred in a short period of time, and we are now more organized and have more interdepartmental links. It is critical in both large and small businesses since it allows us to carry out activities with higher success.

What is your favorite aspect of this product?

Bitrix24 is high-quality software that enables effective project management and resource management, furthermore, the developer is mindful of client service and ensures that their complaints are effectively handled. It is a popular application for both small and large businesses since it fosters cooperation and simplifies teamwork. It features a mobile solution that is compatible with your Android, iPhone, or iPad smartphone or tablet. It has various aspects that are incredibly advantageous to most firms; for example, you can acquire tools to enhance employee cooperative ties.

What do you dislike most about this product?

It was put in-house over two years ago and has served us well thus far. The reality is that it is a program that does not present any difficulties for me, and it is advantageous to operate in a team without having to search for a feature from one box to the next. Bitrix24 is an efficient project management and performance solution. The only slight issue is that the warnings are delayed, which might be difficult.

What recommendations would you give to someone considering this product?

We can work as a team, which increases our chances of success; this platform is intended to grow and can be assessed for a short time. This software is incredibly effective and inspirational, with amazing project planning and management features. Bitrix24 is recommended because it is a very helpful platform for daily life, allowing us to manage and exchange instant messages, work reports, and accounts with exceptional functionality while being completely and continually monitored. It is especially useful as a connecting strategy for an internal social network since it is considerably more functional.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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