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BigTime Software

BigTime

Composite Score
8.1 /10
CX Score
8.6 /10
Category
BigTime
8.1 /10

What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details


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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative
4% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 86

Client Portal

90

Expense Detail Tracking

89

Security

88

Email Synchronization & Tracking

88

Time Management

88

Knowledgebase

87

Project Management

86

Billing

86

Business Process Analysis (BPA)

86

Retainer Management

85

Process Automation

84

Vendor Capability Ratings

Average 81

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

80

Ease of IT Administration

77

Usability and Intuitiveness

77

Ease of Customization

76

Vendor Support

75

BigTime Reviews

Valarie N.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Agile tool for managing business processes.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

We mostly utilize this service to keep a close eye on budgets, spending, projects, and the performance of our employees. The program has been a terrific solution and source of comfort for us because its reports give highly precise information in many areas, allowing us to make better decisions in the many job scenarios we confront.

What is your favorite aspect of this product?

Bigtime is an effective system for team collaboration and systematic reviews; one of its benefits is that it provides a very functional and easy-to-use data input system, allowing for considerable gains in work team efficiency. Because it provides for the proper division of duties, it allows assignments to be completed more appropriately and without overburdening individuals. It works well with QuickBooks and seamlessly connects with QuickBooks Payroll to compute job expenses. I seldom have problems, but when I do, a brief conversation with support resolves my problem swiftly, the first time, every time.

What do you dislike most about this product?

Their customer support is poor, and I say this with a lot of confidence since when I've had little issues with their program, they've given me utterly delayed responses, which has caused me a lot of pain.

What recommendations would you give to someone considering this product?

From a professional standpoint, I can state that Bigtime service is quite functional and flexible to be used in any business; the primary reasons I would suggest this platform are that it is very steady in terms of functionality and relatively pricey. accessible, simple to execute, and ensured that it is an efficient option for any company It's excellent for calculating task expenses and keeping track of time. Simple to set up and utilize. It seamlessly integrates with QuickBooks and simplifies payroll processing.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Elinor S.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Comprehensive project and time management software

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

In a coordinated and simplified manner, we can manage employee time, produce invoices, and track project progress and invoicing. We were able to instantly begin time, projects, and invoicing with Bigtime, just as we had done with our prior worldwide organization. Waiting time can be completed by each member of the crew while flying and during fly check-in. Since the latest employee feedback period and the accompanying billing analysis. Instead of needing to bill till the end of the month, I can now bill once the project is finished, which equals increased cash flow.

What is your favorite aspect of this product?

BigTime is specialist software development software that assisted our organization in making better use of its time. BigTime finest feature is its wealth of tools and firm performance indicators, including productivity. BigTime is a cloud-based program that delivers the features we want for project management, maintenance time, and billing. When I have questions, their tech help is amazing. The flexibility to personalize is quite beneficial. Its capacity to sync with fast books is crucial.

What do you dislike most about this product?

We haven't been able to adjust several different invoice templates to reflect exactly what our various government clients need, so there is some manual labor necessary when we produce invoices on the back end. However, this was also true of the Oracle-based system we previously utilized. I want Bigtime and ADP to be able to communicate with one another so that we can create paychecks and cost reimbursements more automatically.

What recommendations would you give to someone considering this product?

You'll need as much information as possible on what you want the system to accomplish. I was able to submit many variations of what we need, and Ty Sunk was able to produce a design solution that was very similar to what we required.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kevin G.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent reporting capabilities.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

Flexibility to examine time sheets for profit margins, time usage, business initiatives, simple billing with the ability to change time, and time sheet creation on the fly We require tools to anticipate revenue and processes. We also need to know where we stand in terms of project finances so that we may change our level of effort or manpower accordingly. Less significant, but still intriguing, is the ability to go back and see where we fared well/poorly in terms of finishing projects on time and on budget, as well as our success rates for various sorts of projects.

What is your favorite aspect of this product?

Time tracking and interface simplification It includes a lot of functionality and flexibility; for example, you may build custom fields for both projects and clients to monitor the data that is vital to your specific area of business. The Quickbooks connectivity is good, with the option to push/pull data and, once again, modify how you do it so that you don't overwrite key Quickbooks data. They also appear to be quite sensitive to the onboarding process, which I appreciate, and the related price isn't too expensive.

What do you dislike most about this product?

Before you can complete sales tax information, you must first integrate with QuickBooks. Some of the terminologies used in the presentation were also difficult to understand because my sector employs different language. For some, the UI might be daunting, and the learning curve can be high (as with any feature-rich product). In addition, there is a general lack of visualizations to assist you make sense of your data. There is an initial dashboard that appears when you log in, but it does not appear to be adjustable and only contains four charts to provide a picture of your business's health.

What recommendations would you give to someone considering this product?

Reps are prepared to set up your free trial using your Quickbooks data, which seems like a wonderful opportunity to test it out and see whether it's a suitable fit for you. If your company does not use QB Online, it may be a bit of a bother because it will involve manual coding on the back end to obtain information such as tax rates, etc. BigTime also crashes in different browsers and doesn't let us pick date ranges. However, there are workarounds, and I now use Edge just to bill and pick date ranges.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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