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BigTime Software

BigTime

Composite Score
8.1 /10
CX Score
8.6 /10
Category
BigTime
8.1 /10

What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details


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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative
4% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 86

Client Portal

90

Expense Detail Tracking

89

Security

88

Email Synchronization & Tracking

88

Time Management

88

Knowledgebase

87

Project Management

86

Billing

86

Business Process Analysis (BPA)

86

Retainer Management

85

Process Automation

84

Vendor Capability Ratings

Average 81

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

80

Ease of IT Administration

77

Usability and Intuitiveness

77

Ease of Customization

76

Vendor Support

75

BigTime Reviews

Eva B.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

A huge efficiency gain using BigTime

Likeliness to Recommend

8 /10

What differentiates BigTime from other similar products?

BigTime is a great tool for keeping tabs on how much time is being spent on each project, how much money is being spent, and who is working on what. Because to BigTime, I spend less time on administrative tasks like project budgeting and invoicing and more time on the technical aspects of my work, where my expertise lies.

What is your favorite aspect of this product?

BigTime's strength is in the abundance of its capabilities for managing projects, keeping tabs on time and money, and organizing processes. With all of these tools in one place, you can streamline your business operations without resorting to time-consuming and error-prone manual procedures.

What do you dislike most about this product?

Just be patient and BigTime will help you achieve your goals. Not everything clicked with me at first, but with the help of the service staff, I quickly learned the ropes.

What recommendations would you give to someone considering this product?

After only a brief time with BigTime, I can already attest to its ease of use. The ability to ask questions and receive answers is another great benefit of having a community behind you.

Pros

  • Saves Time
  • Enables Productivity
  • Unique Features
  • Efficient Service

Olivia L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

BigTime is excellent.

Likeliness to Recommend

8 /10

What differentiates BigTime from other similar products?

Additional easy and more intuitive than MS Project, Tracking financial data was the main reason for our transition to BigTime. Straightforward to track hours spent and where we had different spreadsheets for various functions and departments – BigTime has everything in one place. Chat support is sweet – though we’re within the UK we get answers in the afternoon or on successive days.

What is your favorite aspect of this product?

All the necessary basic options are found on this product from budgeting, task management, invoicing, and time tracking among others. Nice workflow management tools and coordination ability are ideal that help the team to effectively work to provide productive projects. Straightforward assigning different tasks to varied users, resources management, scheduling, providing useful financial reports as well as archiving the previously terminated activities and mobile access is available.

What do you dislike most about this product?

The onboarding method is very little fast and on every front... it’d be better to own it in 2 phases, an introduction and then several weeks when a question and answer session. Tough to form a GANTT chart for a selected project – every task you would like to show needs to be a milestone or set by priority. Output can be tough to browse once a long-term project for dates. Custom forms work, however, meeting minutes are not so much – text-based minutes, not a table or preset format. It’d be sensible to form tasks primarily based on individual points raised in the meeting.

What recommendations would you give to someone considering this product?

Easy to use and navigate. Numerous toolbars allow fast access to your projects. It’s useful to be ready to apply filters as completed projects can add up and create it tough to find what you’re looking for.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Barbara J.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Solution for monitoring billing system times.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

The application keeps track of the things we complete every hour and works with a variety of clients. There is also a facility for recording work hours, which is convenient. It was also a useful tool for keeping track of project expenditures. We now keep track of expenses and time using Bigtime because it is very effective because it captures absolutely all of the time dedicated to the projects and allows us to do a very thorough follow-up of the progress of tasks, advances, activities, billable concepts, time per client, and much more, we have also implemented your accounting solutions because we had issues in this area.

What is your favorite aspect of this product?

I may put my project hours to use, verify staff hours, and obtain client reports. The model is simple to implement and builds on what we currently have. BigTime enables us to track and submit expense reports. Looking back and seeing what decisions were taken for a work and how much it cost is one of the most valuable features of BigTime. You may also manage and control the costs of your initiatives. Time tracking is a fantastic catch; it tracks all time spent on projects and allows you to view them on a mobile timesheet; it offers various report types; and the Android and iOS applications are excellent.

What do you dislike most about this product?

The learning curve is steep, and it may be frustrating at times. Nonetheless, with a little assistance and training workshops, you can make the most of this program; however, it would be wonderful if they included more fields to tailor the app based on customer demands. I would advise BigTime developers to design timecards in a way that is simple for employees to track and comprehend.

What recommendations would you give to someone considering this product?

Bigtime is a software with a lot of reliable features that will undoubtedly enhance the management of your finances and the tracking of projects in your company. I also recommend it because of its affordability, the abundance of pre-made templates, the variety of integrations, and his excellent ability to guarantee that project deadlines are met and that they are always completed within budget. Create tasks so that employees can simply track and value their time contribution.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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