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BigTime Software

BigTime

Composite Score

8.1 /10

CX Score

8.6 /10

72 Reviews Write a Review

What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details

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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative

4% Neutral

92% Positive

Pros

Continually Improving Product
Inspires Innovation
Respectful
Friendly Negotiation

Feature Ratings

Average 86

Client Portal

Expense Detail Tracking

Security

Email Synchronization & Tracking

Time Management

Knowledgebase

Project Management

Billing

Business Process Analysis (BPA)

Retainer Management

Process Automation

Vendor Capability Ratings

Average 81

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support

BigTime Downloads

BigTime White Paper - Metrics That Matter

The value of the metrics you measure is directly correlated to the conclusions you draw and the actions you take. To really get to managi...

bigtime-psa-101-guide

Everything you need to know about what PSA software is, how it works, and steps to evaluate the right option for your firm.

BigTime Reviews

Role: Operations
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2020

"Great Implementation - Great Follow Up Support"

Likeliness to Recommend

10 /10

Pros

Reliable
Trustworthy
Saves Time
Respectful

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2020

East to work with not a very high cost option

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Role: Consultant
Industry: Government
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2020

easy to use, very helpful

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

How We Deliver

BigTime

What is BigTime?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

BigTime Ratings

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love BigTime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Client Portal Give clients on-demand access to their project, issue, retainer, and account information.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Security Permits customers to use their identity provider of choice to manage their sign on

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Project Management Plan all resources needed to execute projects

Billing Includes invoice management, time capture, and expense tracking.

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

BigTime Downloads

BigTime White Paper - Metrics That Matter

bigtime-psa-101-guide

BigTime Reviews

"Great Implementation - Great Follow Up Support"

Likeliness to Recommend

Pros

East to work with not a very high cost option

Likeliness to Recommend

Pros

easy to use, very helpful

Likeliness to Recommend

Pros

Most Popular BigTime Comparisons

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Title

1
Since last award

Feature Ratings

Client Portal

Expense Detail Tracking

Security

Email Synchronization & Tracking

Time Management

Knowledgebase

Project Management

Billing

Business Process Analysis (BPA)

Retainer Management

Process Automation

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Vendor Support