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BigTime Software

BigTime

Composite Score
8.1 /10
CX Score
8.6 /10
Category
BigTime
8.1 /10

What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details


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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative
4% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 86

Client Portal

90

Expense Detail Tracking

89

Security

88

Email Synchronization & Tracking

88

Time Management

88

Knowledgebase

87

Project Management

86

Billing

86

Business Process Analysis (BPA)

86

Retainer Management

85

Process Automation

84

Vendor Capability Ratings

Average 81

Quality of Features

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

80

Ease of IT Administration

77

Usability and Intuitiveness

77

Ease of Customization

76

Vendor Support

75

BigTime Reviews

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Excellent PSA software, easy to implement.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Manuel K.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent monitoring of time and costs in projects

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

We can look at a huge number of tasks per person in BigTime to help us estimate expenses. For us, the most crucial features are automatic invoice generating and project management. Before BigTime, we manually prepared invoices in Word, Excel, and Adobe Acrobat at the end of each month and emailed them to clients. As you may guess, this was quite laborious and time consuming. It may take several days to get a complete month's bills. BigTime requires just an initial setup for the many sorts of invoices required and creating one takes simply a few clicks.

What is your favorite aspect of this product?

BigTime addressed several significant holes in our accounting, billing, and project management routines. For us, the time tracking tool was just a bonus that allowed us to abandon Tsheets and save some money. The ability to present lists of employment opportunities with names is incredibly valuable for staff discussion sessions. Many accounts may be extracted and filtered, as well as sorted. It is really beneficial for anyone who uses this function to find out the status of their employment.

What do you dislike most about this product?

The only thing I believe BigTime is seriously lacking is a clock in/out option. Employees have a stopwatch to keep track of their hours, but I don't believe it maintains track of the time of day or anything else. It would be much better if there was a desktop app for power users.

What recommendations would you give to someone considering this product?

BigTime team is eager to work with you and provide you with a fantastic discount on their software. Implementation may be completed in as little as a month, which is exceptionally quick when compared to alternative options, but you are not required to achieve that time constraint. You may plan each training session and invite anybody from throughout the organization to participate. I've had two separate Success Representatives and they've both been fantastic, adapting extremely well to our company's demands.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Geoffrey M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent PSA software, it is easy to implement.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

We get estimates, tracking, and time billing. The BigTime webinar taught me more about the importance of professional service tools. I was able to obtain fairly precise prices. To maintain track of the workflow, we continually check our projects. I can do Quickbooks connections that are both stable and speedy. Billing is easier, and there is less tracking and billing time. The receipt photo that is instantly linked to the customer's invoice was fantastic. Everything is now done in the same manner by our staff.

What is your favorite aspect of this product?

Time management is one of the most comprehensive on the market, including report generation, time control management, payroll management, and other features. It features a contemporary appearance and well-organized accessible options. This makes it easier to see the findings achieved. It is quite simple to collect time and invoice it, which helps to improve your company's profitability. Bill-cutting has gotten lot easier, and I have no trouble describing how it works to our staff. Another feature I appreciate about the application is that everyone can view each other's work and that permissions can be readily changed.

What do you dislike most about this product?

The software installation procedure might be time-consuming. Budgets include a handful of inefficiencies; it is difficult to produce the entire cumulative invoice. The "click here to submit these hours" button is another feature. This should be placed in a more visible location. I've had hours without transmitting numerous times, producing a difficulty, and a brighter color or better situated button will definitely alleviate the problem.

What recommendations would you give to someone considering this product?

Make sure you spend enough time experimenting with it to see what it can achieve. You may think about developing a biometric recognition system. Customer service has logistical flaws, and it might take a long time to reply. You may state that we have the opportunity to change aspects such as report design, which can be too simplistic in design at times.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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