What is BigPanda?
Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigPanda?
Pros
- Fair
- Reliable
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Change Control Automation
Security Operations Automation
Analyze Discovery Data
Analyze Activity Data
Performance & Capacity Management Automation
Explainable and Trainable Algorithms
Incident Management Automation
Data Visualization
Event & Alert Management Automation
Operational Task Automation
Problem Management Automation
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
BigPanda Reviews
Samuel Z.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
BigPanda is great as our Monitoring Center
Likeliness to Recommend
What differentiates BigPanda from other similar products?
In the development of our company's tracking center, BigPanda has played a fundamental role. Despite the limitations of our small team, Bigpanda made sure we achieved our goals. Accessible and easy integration Evaluate against alternative programs.
What is your favorite aspect of this product?
My favorite part about Bigpanda is how it facilitates better collaboration between DevOps teams by using AI and ML to process massive amounts of complicated raw data, which in turn allows management to receive changes in real time.
What do you dislike most about this product?
If a case is needed that requires low or moderate support, it is necessary to improve the support as it is not persuasive. You should expect a response within three to five days. They react quickly if the situation worsens.
What recommendations would you give to someone considering this product?
The BigPanda console is easy to use thanks to its graphical user interface. You can see the impact of your change before you implement it with the Correlation Patterns preview features.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Saves Time
Amber M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2025
Monitor clear and actionable alerts
Likeliness to Recommend
What differentiates BigPanda from other similar products?
Making this software a part of our organization has to be the best decision I made, as with this, my team does not feel burdened on its shoulders anymore. The alerts from all of our different tools consolidate quite well with it. My team now handles the incidents faster, more accurately, and with great confidence.
What is your favorite aspect of this product?
The number of duplication alerts that gather around our monitoring stack has been reduced noticeably. I like that it has enabled me to customize escalation paths that depend on the service. Along with this, I can easily keep track of incidents and who acknowledged them.
What do you dislike most about this product?
The absence of more guided workflows took me some extra time in the beginning, but it was all good afterwards.
What recommendations would you give to someone considering this product?
If you deal with either complex environments or manage multiple monitoring systems, then adopting BigPanda will do a great favor to you as it integrates quite well with monitoring tools, and you don't have to rebuild workflows either.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Sandeep S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Aug 2025
A Better Version of the Software
Likeliness to Recommend
What differentiates BigPanda from other similar products?
BigPanda stands out with its AI-driven alert correlation, open integrations across tools, automatic root cause detection through change analysis, and low-code automation. It helps reduce alert noise, speed up incident resolution, and scale reliably for enterprise IT operations.
What is your favorite aspect of this product?
My favorite aspect of BigPanda is its **AI-powered event correlation** — it smartly reduces alert noise by grouping related alerts into actionable incidents. This not only cuts down response time but also helps teams focus on what truly matters, making incident management far more efficient.
What do you dislike most about this product?
The main drawback of BigPanda is its **initial setup complexity** — while it's highly integrable, configuring it across multiple tools and fine-tuning correlation logic can take time and effort. Additionally, **advanced features may require a learning curve** for teams new to AIOps platforms.
What recommendations would you give to someone considering this product?
Make sure your existing monitoring, logging, and change management tools (like Datadog, ServiceNow, AWS CloudWatch, etc.) are supported. BigPanda works best when fully integrated into your ecosystem.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
