What is BigPanda?
Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigPanda?
Pros
- Fair
- Reliable
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Change Control Automation
Analyze Activity Data
Security Operations Automation
Performance & Capacity Management Automation
Analyze Discovery Data
Incident Management Automation
Explainable and Trainable Algorithms
Data Visualization
Event & Alert Management Automation
Problem Management Automation
Operational Task Automation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
BigPanda Reviews
Jacob R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
AI Sherlock of IT Ops
Likeliness to Recommend
What differentiates BigPanda from other similar products?
BigPanda can detect patterns across complex infrastructures, reducing noise and pinpointing the root cause faster.
What is your favorite aspect of this product?
focus on resolution rather than figuring out what went wrong. I’ve seen it help our team cut downtime in half during high-stakes client campaigns
What do you dislike most about this product?
with older systems. I had to spend extra time customizing integrations to make everything work smoothly with legacy tools
What recommendations would you give to someone considering this product?
Test its integration capabilities with your existing stack before fully committing.
Pros
- Reliable
- Efficient Service
- Effective Service
- Inspires Innovation
Samuel Z.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
BigPanda is great as our Monitoring Center
Likeliness to Recommend
What differentiates BigPanda from other similar products?
In the development of our company's tracking center, BigPanda has played a fundamental role. Despite the limitations of our small team, Bigpanda made sure we achieved our goals. Accessible and easy integration Evaluate against alternative programs.
What is your favorite aspect of this product?
My favorite part about Bigpanda is how it facilitates better collaboration between DevOps teams by using AI and ML to process massive amounts of complicated raw data, which in turn allows management to receive changes in real time.
What do you dislike most about this product?
If a case is needed that requires low or moderate support, it is necessary to improve the support as it is not persuasive. You should expect a response within three to five days. They react quickly if the situation worsens.
What recommendations would you give to someone considering this product?
The BigPanda console is easy to use thanks to its graphical user interface. You can see the impact of your change before you implement it with the Correlation Patterns preview features.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Saves Time
Sarah F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
From chaos to control
Likeliness to Recommend
What differentiates BigPanda from other similar products?
BigPanda differentiates itself from other AIOps solutions through its AI-driven event correlation and noise reduction capabilities, which consolidate alerts from multiple monitoring tools into actionable incidents.
What is your favorite aspect of this product?
I have been using this platform for one main reason: it supports automated enrichment and routing of incidents to the right teams, which speeds up resolution and ensures consistent handling of incidents. By highlighting probable root causes, I can address the source of problems rather than just the symptoms, improving long-term system stability.
What do you dislike most about this product?
While the platform is powerful once fully implemented, the onboarding process feels complex without specialized IT operations resources.
What recommendations would you give to someone considering this product?
One should fully leverage its AI-driven correlation, noise reduction, and automation features, ensure all monitoring tools are integrated, and invest time in proper onboarding for maximum operational efficiency.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Inspires Innovation
