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What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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Get AssistanceBigCommerce Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
83 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Respectful
- Reliable
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Portal
Payment Processing
Content Localization
Order Management
Catalog Management
Content Management
Reporting and Analytics
Retargeting Capabilities
Microsite Management
Predictive Recommendations
Integrated Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
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BigCommerce Reviews
Michael P.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Sep 2023
Good and easy to use ecommerce product. Good suppo
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Ease of use and no fees based off of revenue
What is your favorite aspect of this product?
Good order management
What do you dislike most about this product?
Un flexible shipping rates by product and zip code level.
What recommendations would you give to someone considering this product?
Recommended
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kevin R.
- Role: Operations
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Great eCommerce platform!
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
It is a very simple platform to use but can also be built upon to become complex and detailed, if you wish to dive deeper.
What is your favorite aspect of this product?
How straightforward most of the setup and daily functions are.
What do you dislike most about this product?
As a customer with close to 400,000 items in our catalog, the search feature leaves a lot to be desired. I find that often times a similar item code will show in the search results before an exact match. Also, with a catalog this large, it impossible to manually assign related items that a customer may be related in. This is because you cannot enter the exact item code but instead have to browse through the categories and with so many items (many in a single, catch-all category), that becomes very cumbersome and time consuming.
What recommendations would you give to someone considering this product?
Evaluate the catalog and order features to ensure they meet your needs and expectations. As long as you are comfortable with what can be done with a particular item and feel that you can easily manage your orders, the rest will fall into place. Also look into the help files and forums - there is a lot of information available which is incredibly helpful.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
seth w.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Sep 2023
Excellent All Around Ecommerce Website Solution
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Bigcommerce is always striving to stay current on technological advances. They update and add new features to the cart monthly. The pricing is a bit high but comparable to competitors.
What is your favorite aspect of this product?
It works well and It is a cost effective.
What do you dislike most about this product?
I have had some issues with braintree payments integration. A strange error that I could not get fixed as of yet.
What recommendations would you give to someone considering this product?
Bigcommerce and shopify both seem to be the 2 go to sites for fully integrated ecommerce shopping cart systems. Bigcommerce works very well for me. I have not tried shopify so I can not compare the two.
Pros
- Continually Improving Product
- Reliable
- Respectful
- Transparent
