BigCommerce Customer Reviews 2024

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

2% Negative

12% Neutral

86% Positive

Pros

Respectful
Reliable
Altruistic
Acts with Integrity

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BigCommerce Reviews

Emma B.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Identifying Customer Preferences: A/B Testing

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

BigCommerce is a standout e-commerce platform due to its user-friendly interface, seamless integration with popular marketing tools, and advanced analytics capabilities. Its A/B testing features allow you to test various elements of your online store, such as product pages, checkout processes, and promotional banners. This ensures that you can identify and implement the most effective strategies for your target audience.

What is your favorite aspect of this product?

BigCommerce's A/B testing capabilities are easy to use. You can set up and launch tests with just a few clicks, without needing complex coding or technical expertise. The platform's real-time reporting and analytics provide valuable insights into customer behavior, enabling data-driven decisions and the continuous optimization of marketing campaigns.

What do you dislike most about this product?

Smaller e-commerce businesses with lower traffic volumes may require more time to gather sufficient data to draw reliable conclusions from A/B tests. Moreover, businesses with highly complex testing requirements or niche industries may need some customization to fully leverage the platform's capabilities.

What recommendations would you give to someone considering this product?

BigCommerce's A/B testing capabilities are an invaluable asset for analysts and marketing strategists who want to understand customer preferences and optimize their marketing campaigns. You can test various elements of your online store and gather real-time data on customer behavior. This information can help you make informed decisions that drive conversions, increase customer satisfaction, and ultimately boost your bottom line. The platform has an interface that is easy to use and provides advanced analytics. This makes it accessible to marketers of all skill levels, ensuring a positive return on investment.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Alexander G.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

All-in-One E-commerce Platform

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

Unlike some other platforms, BigCommerce doesn’t charge transaction fees. This means you get to keep more of your profits from each sale.

What is your favorite aspect of this product?

BigCommerce offers an extensive range of features, including payment gateway integrations, analytics, and a powerful app store.

What do you dislike most about this product?

While BigCommerce offers customization options, I desire even more flexibility in design and layout.

Pros

Enables Productivity
Inspires Innovation
Helps Innovate
Continually Improving Product

Mohsin S.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Best Ecommerce Platform for Professionals

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

It is the most epic platform for selling products both online and at the retail shop. Thus, this software helps you in many ways and keeps your growth on track.

What is your favorite aspect of this product?

BigCommerce is the platform that enables the integration of multiple systems. Along with SaaS capabilities, the team collaboration that this tool offers is just to the next level. So, another best thing I liked so far is that it is not at all an open platform and you don’t have to employ someone for the software house. The website theme is difficult to upgrade and the notifications are hard to regulate using this software.

What do you dislike most about this product?

The most annoying thing about this system is that you cannot get instant customer guidance or support. Thus, you have to deal with the worse situation on your own. Additionally, the software is not good for client communications and there are very limited options available in this concern. Another drawback of this platform is that you will need to pay extra costs for additional integrations with other platforms.

What recommendations would you give to someone considering this product?

Yes, BigCommerce is highly recommended for use and it will bloom your enterprises.

Pros

Reliable
Efficient Service
Client Friendly Policies
Altruistic

How We Deliver

BigCommerce

What is BigCommerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

BigCommerce Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BigCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

BigCommerce Reviews

Emma B.

Identifying Customer Preferences: A/B Testing

Likeliness to Recommend

Pros

Alexander G.

All-in-One E-commerce Platform

Likeliness to Recommend

Pros

Mohsin S.

Best Ecommerce Platform for Professionals

Likeliness to Recommend

Pros

Most Popular BigCommerce Comparisons

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Since last award

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Feature Ratings

Order Portal

Payment Processing

Content Localization

Order Management

Catalog Management

Content Management

Reporting and Analytics

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training