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BigCommerce Pty. Ltd

BigCommerce

Composite Score

8.4 /10

CX Score

8.7 /10

81 Reviews Write a Review

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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Strategy and Innovation
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

2% Negative

12% Neutral

86% Positive

Pros

Respectful
Reliable
Altruistic
Acts with Integrity

Feature Ratings

Average 78

Order Portal

Payment Processing

Content Localization

Order Management

Catalog Management

Content Management

Reporting and Analytics

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Also Featured in...

B2B eCommerce

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BigCommerce Reviews

Mughal E.

Role: Sales Marketing
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Its very easy to use e-commerce platform

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

The one and only feature of saving the abandoned cart tool is my favourite which I could not find in Magento or Shopify, making big commerce the best one to do.

What is your favorite aspect of this product?

It's a very easy to use, drag and drop feature, along with quotations in real-time for all commerce products. Makes it my favourite feature for the tool.

What do you dislike most about this product?

The SEO feature needs improvements as it's not very easy to use as compared with WooCommerce using YOAST SEO

What recommendations would you give to someone considering this product?

This is a very easy to use tool which helps businesses in providing a great customer experience and helps in conversions. There are many features within the platform that helps customers to actually convert.

Pros

Continually Improving Product
Appreciates Incumbent Status
Inspires Innovation
Respectful

Cons

Charges for Enhancements

zheng s.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

The most appealing to me is its accessibility

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

Open program that can assist you in integrating what you want to sell online effectively. The most appealing to me is its accessibility and it may be customized for every store independently. As a result, you may be nimble and make quick changes for customers or yourselves as required. It also incorporates a number of statistics, online transactions, and the opportunity to sell globally.

What is your favorite aspect of this product?

We are trying to solve and integrating all aspects of e-commerce with a unified platform, such as email, web page add - ons, payment services, predictive analysis, SEO and web marketing, revenues, and assistance, as well as integrating all other applications into one.

What do you dislike most about this product?

Professional assistance is required for effective synchronization with all that large commerce has to offer. It might feel a little convoluted and difficult to adopt at times. Often when you update plug - ins there seem to be bugs and slowdowns.

What recommendations would you give to someone considering this product?

When you are searching for bespoke solutions that can integrate all of your connectors in one location, BigCommerce is the way to go! They can integrate whatever app or function into your company and assist you expand quicker and more reliably.

Pros

Inspires Innovation
Helps Innovate
Continually Improving Product
Reliable

Lui I.

Role: Sales Marketing
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use, but not mainstream.

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

There are plenty of integrations.

What is your favorite aspect of this product?

The number of features available.

What do you dislike most about this product?

It is not the most mainstream platform.

What recommendations would you give to someone considering this product?

It is a great option, but I would also consider Shopify.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

BigCommerce

What is BigCommerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

BigCommerce Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BigCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

BigCommerce Reviews

Mughal E.

Its very easy to use e-commerce platform

Likeliness to Recommend

Pros

Cons

zheng s.

The most appealing to me is its accessibility

Likeliness to Recommend

Pros

Lui I.

Easy to use, but not mainstream.

Likeliness to Recommend

Pros

Most Popular BigCommerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Title

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Since last award

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Since last award

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Feature Ratings

Order Portal

Payment Processing

Content Localization

Order Management

Catalog Management

Content Management

Reporting and Analytics

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Integrated Search

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training