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BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.4 /10
CX Score
8.7 /10
Category
BigCommerce
8.4 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details


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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

2% Negative
12% Neutral
86% Positive

Pros

  • Respectful
  • Reliable
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 78

Order Portal

84

Payment Processing

82

Content Localization

79

Order Management

79

Catalog Management

79

Content Management

78

Reporting and Analytics

78

Retargeting Capabilities

77

Microsite Management

75

Predictive Recommendations

73

Integrated Search

71

Vendor Capability Ratings

Average 79

Ease of Implementation

81

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

79

Vendor Support

79

Ease of Data Integration

79

Ease of IT Administration

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Availability and Quality of Training

74

BigCommerce Reviews

Lydia J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Ideal for all startups and growing businesses

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

I appreciate BigCommerce and always choose it over others because of the comprehensiveness and ease with which it allows us to construct an internet store and sell our items without having to write sophisticated code. BigCommerce is specifically adapted to our requirements, and it has all of the capabilities we require.

What is your favorite aspect of this product?

BigCommerce is a good option for running an online store, and the most attractive point is that it is an all-in-one and well-known option available. When it comes to online shop builders, its feature set is my favorite aspect than anything else. It comes with pretty unique features and themes that are enough to give our online store a unique look.

What do you dislike most about this product?

The stats page does not appeal to me. They are ineffective in my opinion. Also Whenever we try to alter the template, it can be really difficult to make changes to elements that aren't supported by Bigcommerce by default. However, the community is quite helpful in terms of providing timely responses and assistance, as well as making things easier.

What recommendations would you give to someone considering this product?

All large and medium-sized enterprise applications choose to work with BigCommerce since it is the greatest of all eCommerce solutions while also inexpensive. BigCommerce undoubtedly delivers far more bang for the buck than many rival alternatives, you can gain access to additional features that are not available in other options.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Jennifer A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great B2B platform

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

Bigcommerce offers several built-in features that are included with the base package. The built-in review tool is the unique feature that is present in only this tool. It has a limitless quantity of products and storage, and automated image optimization were some other aspects that I liked as a newcomer in the dropshipping industry.

What is your favorite aspect of this product?

I like it most because it's open-source and customizable for each store separately. As a result, we'll be able to be flexible and make quick changes for our clients. I really adore that it also includes analytics, payment mechanisms, and the capacity to sell internationally.

What do you dislike most about this product?

The user interface of BigCommerce isn't particularly interactive, and there are numerous areas where it could be improved. The reporting part, for example, requires more detail. Many crucial elements, such as Google consumer reviews, are absent from the basic package.

What recommendations would you give to someone considering this product?

Most businesses want customized delivery, and BigCommerce provides it. You won't have to change your business model because of your eCommerce system thanks to the flexible tax system and dropshipping options.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

David C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Offers a huge amount of built-in features

Likeliness to Recommend

8 /10

What differentiates BigCommerce from other similar products?

There is no tool available that can beat the performance of Big commerce. It allows us a lot of flexibility in terms of how we list products on our website and how we alter some of the criteria for each item. Each product can have a detailed description, other links, pricing, and a variety of other features, which is a good feature to have.

What is your favorite aspect of this product?

BigCommerce is much more than just a simple eCommerce platform. It comes with some excellent store management features that helped us keep on top of our business right out of the box. A large product catalog, customizable shipping & real-time quotations, coupon, discounting tools, and more are just a few of the unique native features.

What do you dislike most about this product?

BigCommerce has a problem with web optimization. I'm hoping that can be solved for the large commerce team, as Google ads and other marketing tools require an optimized page to employ for lead generation.

What recommendations would you give to someone considering this product?

The capabilities all begin with the website builder, which lets users create stunning, responsive sites without having any prior knowledge of web design. You can easily add and manage products, as well as collect payments through a variety of methods.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

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