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BeyondTrust Remote Support Logo
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BeyondTrust Corporation

BeyondTrust Remote Support

Composite Score
7.6 /10
CX Score
7.7 /10
Category
BeyondTrust Remote Support
7.6 /10

What is BeyondTrust Remote Support?

Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.

Company Details


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Awards & Recognition

BeyondTrust Remote Support won the following awards in the Remote Support category

BeyondTrust Remote Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BeyondTrust Remote Support.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Down 1
Since last award

94 Plan to Renew

Down 6
Since last award

78 Satisfaction of Cost Relative to Value

Down 4
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
78%
Negotiation and Contract:
79%
Conflict Resolution:
84%
Strategy & Innovation:
84%
Service Experience:
85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BeyondTrust Remote Support?

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4% Negative
6% Neutral
90% Positive

Pros

  • Helps Innovate
  • Caring
  • Respectful
  • Client Friendly Policies

Feature Ratings

Average 81

Real User Monitoring

86

Remote Support

85

Augmented Reality Remote Assistance

84

Web & Desktop Conferencing

83

Remote Control

82

Discovery

81

Intelligence Reports

81

Attended and Unattended Remote Access

80

Audit Management

79

Role-Based Access Controls

78

Vendor Capability Ratings

Average 79

Vendor Support

83

Ease of IT Administration

83

Ease of Implementation

83

Ease of Data Integration

82

Usability and Intuitiveness

80

Quality of Features

80

Availability and Quality of Training

79

Breadth of Features

78

Business Value Created

77

Ease of Customization

75

Product Strategy and Rate of Improvement

72

BeyondTrust Remote Support Reviews

nirmal b.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Not a good experience with beyond trust.

Likeliness to Recommend

6 /10

What differentiates BeyondTrust Remote Support from other similar products?

It is worst software I have used till now. It lags in between after taking remote many a times. Quick assist is way more better then this.

What is your favorite aspect of this product?

Nothing is favourite.

What do you dislike most about this product?

I will never use this product if I have other software's like quick assist.

What recommendations would you give to someone considering this product?

Do not go with this product. This is horrible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Cons

  • Less Reliable
  • Less Productive
  • Commodity Features

Jude O.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

The ease of use of the application.

Likeliness to Recommend

9 /10

What differentiates BeyondTrust Remote Support from other similar products?

I think there are other apps out there that have not been tested.

What is your favorite aspect of this product?

The ease of remote control.

What do you dislike most about this product?

There is actually nothing to dislike about the product.

What recommendations would you give to someone considering this product?

Do your research and make your decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Madhu Yadav M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates BeyondTrust Remote Support from other similar products?

It is a feature-rich application that supports almost all the tasks involved in IT Management.

What is your favorite aspect of this product?

Jump Feature using the IP address or Host Name

What do you dislike most about this product?

It hangs during the session and has resolution adjustment issues

What recommendations would you give to someone considering this product?

Please fix the handling issues and make the software light

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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