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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

1% Negative
2% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Trustworthy
  • Caring

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Mobile Access

85

Dependency and Milestone Tracking

85

Budget Management

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

86

Ease of Data Integration

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Ease of Customization

84

Vendor Support

83

Basecamp Reviews

Zafyre T.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

User friendly, want interface improvements

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Very easy to use and very customizable

What is your favorite aspect of this product?

Seeing only my tasks and projects, ease of searching for projects, ease of clear timelines and assignments and ability to collaborate with my team

What do you dislike most about this product?

I wish I could right click to archive, reassign a date, and assign a user for tasks instead of having to click into the entire project, it makes working fast challenging. I want to be able to search a task, and bulk delete or bulk reassign

What recommendations would you give to someone considering this product?

Customize it as much as possible and find what works for you

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Camila B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

A complete and comprehensive platform

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

From day one Basecamp has made significant contributions to our daily work, as a first point it is a fundamental basis for our saving both time, because it has allowed us to follow a constant line of work with the whole team working on the same project in a collaborative way and integrating various functions in one place; as well as money, since we have saved on other applications that provide different functions because Basecamp helps us with this, it has everything we need in one place! Another point in favor is that it has allowed our work to transcend, it has given us a new vision.

What is your favorite aspect of this product?

In all aspects my experience with the platform has been positive, from its configuration to its customization it has completely adapted to our way of working, being in all areas a practical and simple platform. The functionalities that it provides from its interface have been bold, the intuitiveness that it presents to us of its features throughout the workflow is impressive. It maintains a practical and comprehensive perspective of project management, without cram an interface with different functions and complex tools, on the contrary, it shows an impressive simplicity. Its task tracking function has been one of our favorite management.

What do you dislike most about this product?

I only have one small point to highlight, at the beginning there may be a small learning curve, it takes time to be able to leave everything as we need it in our work, otherwise, without a doubt Basecamp is a comprehensive platform that has been constantly positive at every step, it has not left any relevant negative trace.

What recommendations would you give to someone considering this product?

Integrate all your work in one place. It is absurd to keep looking for hundreds of platforms to perform different functions if only Basecamp has everything to manage your projects and not only that, it automates various functions.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Saves Time

Hegar M.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Intuitive and easy-to-use interface.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp focuses on simplicity and ease of use, rather than offering a wide range of complex functionality. Has a clear focus on team communication and collaboration, facilitating the coordination of tasks and projects.

What is your favorite aspect of this product?

Complete project management tools. Online file sharing and document editing capabilities. Integration with other popular applications. Allows real-time communication with the work team.

What do you dislike most about this product?

High price compared to other similar tools. Limitations on the number of projects that can be managed. Some advanced features may not be available on all plans.

What recommendations would you give to someone considering this product?

Familiarize yourself with all the functionalities offered by the platform to make the most of its benefits. Establish a clear structure for the organization of projects and tasks, to facilitate team collaboration. Use real-time communication tools to keep all team members informed and committed to project objectives.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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