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Basecamp Logo Award Winner Product Badge
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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

1% Negative
2% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Trustworthy
  • Caring

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Mobile Access

85

Dependency and Milestone Tracking

85

Budget Management

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

86

Ease of Data Integration

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Ease of Customization

84

Vendor Support

83

Basecamp Reviews

Joshua M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Perfect project management tool.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

I use Basecamp to plan meetings, events, and projects. I enjoy how anyone can use it and how simple it is to use on the move. When someone starts a project, whether it's a freelancer or a firm, we need a tool that can handle everything without stress. Basecamp is quite handy for project management. If you have limited resources for a personal or independent project, this tool will come in handy because it is free for three projects and provides you with one gigabyte of free data for life. Now I can handle all of my tasks in a logical order.

What is your favorite aspect of this product?

I appreciate having everything I need in one spot to arrange events, goods, and communicate with my coworkers. I appreciate the fact that there is a mobile app, which makes it much easier to use. I enjoy that there is no limit to how many projects I can build. I can use Basecamp to filter anything, including to-do lists, papers, and files, and to plan meetings with coworkers. I can delegate tasks with deadlines. I may attend meetings and converse with team members. It's really convenient that I can now manage all of my projects with a single tool.

What do you dislike most about this product?

I don't like how it's difficult to find stuff and how it doesn't warn people when you use a fire pit or other message spots. I believe that for a smaller group, it might be beneficial to eliminate some possibilities, such as each project not requiring its own campfire. It would be fantastic if the projects in the app could be color coded. Notifications might be improved. It took some time for the support team to respond. A built-in meeting option would be fantastic.

What recommendations would you give to someone considering this product?

Lightweight project management application powered by Basecamp. Now that everything is well organized, you may improve the team's output. Basecamp, in my opinion, is a wonderful alternative that outperforms the majority of other apps. Take your time learning the program because it might be complicated. I wish there were more timeline options so you could see how things progressed.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Earl W.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Functional task manager, perfect for projects.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is being used to help us simplify operations. It's ideal for building templates for routine tasks. It is advantageous to remove the guesswork from activities such as employee or client onboarding. The advantages of maintaining a more organized work environment and effective activity management have boosted the beneficial aspects of the service we provide. As a result, our ROI improves. Basecamp is in charge of their teamwork; we now utilize the site to communicate, make rapid choices, share information, and brainstorm project ideas. Everything has grown as a result of this fantastic platform.

What is your favorite aspect of this product?

We use the application to onboard new clients to our business, and it's excellent to be able to add team members and track their progress on projects. Administrators may check that tasks have been performed by receiving email alerts. Making templates allows you to easily and rapidly set up new projects, which we do frequently. I enjoy the calendar management function, which allows us to categorize nearby events and projects by days and view the daily work schedule. You may see job progress updates and see what work remains to be done.

What do you dislike most about this product?

The most frustrating feature of BaseCamp is that you cannot attach a user to a task in a template. This implies that you must add the user to your task when creating a project using a template. It's not necessarily a problem if you're working in a larger team with a few people who may potentially be allocated, but for a smaller team with the same person every time, it can be aggravating. It's also inconvenient because you can't arrange things on a timetable. It would be ideal to notify another team member to begin working on their project only after another assignment has been finished.

What recommendations would you give to someone considering this product?

Because it is a pretty simple task organizer, our team has found it to be a robust and trustworthy tool, and we have deployed it for the long haul. The only thing I'd recommend is that you create templates. It is the finest of Basecamp and will greatly simplify repeated operations.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tori A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Organize your activity management and monitoring

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

The software is chosen based on the effectiveness of its tools; it is comprehensive and contains everything required to monitor operations. With Basecamp, we have many advantages; we keep excellent track of our actions and pay attention to every last element of the procedure. The jobs are established in accordance with the software planning and management that is present in the main panel.

What is your favorite aspect of this product?

We collaborate with one another to work on projects using Basecamp, which helps to diversify activities and enhance team performance. I also continuously monitor procedures. It is simple to use, extremely customizable, and has excellent support.

What do you dislike most about this product?

I dislike that there are so few updates for such a long time; this leaves the software's synchronization and fluidity issues unresolved.

What recommendations would you give to someone considering this product?

I suggest Basecamp since it is incredibly simple to use and has many benefits for tracking even the most complicated activities or assignments. We all work together to constantly enhance the rules in order to advance the suggested goal.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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