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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

1% Negative
2% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Trustworthy
  • Caring

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Mobile Access

85

Dependency and Milestone Tracking

85

Budget Management

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

86

Ease of Data Integration

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Ease of Customization

84

Vendor Support

83

Basecamp Reviews

Alexander H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Basecamp makes us work as a team

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

We use this software to know, designate and develop all the tasks and activities of the different projects we manage. And what I like about this tool is that it also has group and individual chat that improves team communication. It is very easy to use and very efficient to complete tasks on time.

What is your favorite aspect of this product?

The software also allows you to send and receive all types of files and documents, which improves communication and saves time. It also allows us to perform several very useful follow-ups such as activity tracking, time tracking, progress tracking and project tracking in general, to know which activities we are behind schedule.

What do you dislike most about this product?

So far I have found everything very good and useful, I can't think of any complaints, but if I must say something, it would be that its free version is very limiting, but I guess that's the way to make companies buy the software. They could make a balance between advertising and projects offered for free, likewise, our organization has purchased the paid version and we are satisfied and pleased with the performance.

What recommendations would you give to someone considering this product?

Thanks to this software we have been able to create a work team much more committed to their activities and responsibilities, where they are clear about what their pending tasks are, what is the delivery time and what is their progress, so our projects are executed more quickly and efficiently.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

Hernan V.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Basecamp is everything our work team needs

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

We use this software for literally everything. It is a tool that allows us to be in communication thanks to its online chat and group chat, but we can also send attachments, manage our projects and know their progress. It has alerts and notifications, so we always know the meeting times, assigned and pending areas.

What is your favorite aspect of this product?

It is a simple to use and intuitive program. I like that everything is centralized and does not need other software to manage, monitor and develop our projects. Its document manager is easy to use and we can access all project documents easily.

What do you dislike most about this product?

I would like the program to include a diagram or a more graphical way to see the progress of the projects. Its mobile app is not as complete as the web version, so it is difficult to keep on top of the office when I am out of the office, also it does not send to my phone the alerts in real time, so when I leave the office I get behind with my tasks.

What recommendations would you give to someone considering this product?

It is the perfect program to control and organize a remote or in-office work team, since all the activities, documents and assignments are in the same software. Since we have this program, our projects flow more efficiently and organically, so I recommend it without hesitation.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Cindy L.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent resource for project management.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

We were able to swiftly allocate projects after implementing Basecamp. The primary advantage is that, as a firm with various projects, we were able to swiftly categorize them without any complex stages. We are also addressing additional issues, such as where and how to locate papers that have not been stored elsewhere. You don't want to rely only on Basecamp for your papers, but it's an excellent resource for going back and finding them quickly. We tried numerous project management software via trial and error in order to discover the best one, and I believe Basecamp is more of a full package.

What is your favorite aspect of this product?

It is useful to be able to follow a project and any related papers that are shared in order for it to be finished. I particularly enjoy how it pings your email when an update is completed, allowing you to be alerted immediately. You may also simply control who is alerted and who has access to a project or team topic. This is critical for account managers and product managers. Attaching files of any extension is also extremely simple. Especially for videos that we normally need to upload someplace else, it instantly converts to an embedded one that we can play directly, and editing is also simplified.

What do you dislike most about this product?

It must be handled and the threads must be archived or it will rapidly become unmanageable; it is also rather expensive when compared to other choices. Aside from that, I believe Basecamp is a full product and certainly, having additional connectors will be simpler. There aren't many alternatives for that in Basecamp.

What recommendations would you give to someone considering this product?

The major reason why everyone should keep Basecamp in mind is that it is designed to contain complex administrative features in a simple interface. Most project management software function very identically; the difference is in how they are implemented.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

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