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37signals

Basecamp

Composite Score
9.0 /10
CX Score
9.4 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

1% Negative
2% Neutral
97% Positive

Pros

  • Effective Service
  • Respectful
  • Trustworthy
  • Caring

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Resource Management

86

Mobile Access

85

Dependency and Milestone Tracking

85

Budget Management

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

88

Breadth of Features

88

Business Value Created

87

Product Strategy and Rate of Improvement

86

Availability and Quality of Training

86

Ease of Data Integration

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Ease of Customization

84

Vendor Support

83

Basecamp Reviews

Seth H.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to Use, Collaborative and Saves time!

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

I've looked at many Project Management Solutions. The goal for our organization was to get out of the terrible cycle of planning projects and events with long email threads. Basecamp proved to be the easiest for us to implement and use.

What is your favorite aspect of this product?

The App and simplicity. It's simple to add our staff to their specific projects. We also have a general HQ where we post important documents and info they need to know.

What do you dislike most about this product?

I wish there was a global view of all projects or at least I wish it looked a little better. I wish there were easier updates with tasks like "percentage complete."

What recommendations would you give to someone considering this product?

I love it. It is not as intimidating as SLACK and other project management solutions.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Fabiana M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Basecamp, organize your company

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

For the project management of our SME we decided to rely on the support of Basecamp, which has benefited us in a slightly surprising way due to the functions it occupies, its stability, and ease of use to distribute and generate new tasks among our workers, achieving effective communication and greatly accelerating the development of our projects both in the short and long term and all in the same place.

What is your favorite aspect of this product?

The management of tasks becomes quite fluid, with a couple of clicks we can enter the information of our requests and we just have to wait for them to be evaluated and answered. It allows us to know the time of entry of users providing control over the hours billed in the company. The visibility of the projects is general, allowing other users to contribute ideas or verify failures that may influence the future of the organization.

What do you dislike most about this product?

There is a lack of a function where it is possible to create projects between departments, since at the moment it is only possible to submit one-person projects. It is difficult to identify the level of priority or urgency of some tasks, having to resort to other communication methods to report. Configuring the tool is a bit problematic at the beginning, it is missing the ability to add users in bulk and not one by one.

What recommendations would you give to someone considering this product?

Basecamp is a platform that has little room for improvement as it works optimally for each of the tasks to be fulfilled, has a fairly ergonomic interface very easy to familiarize users. It would be interesting to be able to observe which workers are within the tool in real time and thus be able to observe their evolution within the assigned tasks. The option to pair e-mail with the tool is urgently needed.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Maria Q.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Our projects are safe with Basecamp

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Project management is usually done in our company from Basecamp, an excellent tool that allows us to be aware day by day on how processes are being managed and executed in the company, its internal messaging system and performance graphs that allow managers to keep abreast of everything that is happening at all times in the company. An innovative solution that we are very satisfied with.

What is your favorite aspect of this product?

Inter-company communication is very important for the management of projects and with Basecamp this is greatly facilitated, since it has a wide variety of options to keep teams aware of the progress of tasks. Because it is centralized, all workers with permissions can collaborate with ideas on pending tasks and mark their progress. Project visibility is across the board, giving a clearer perspective of what is required.

What do you dislike most about this product?

It would be interesting to have an option to put projects for specific workgroups, as sometimes confidential information is handled for companies and clients that can get lost along the way. Sometimes we would like to have more flexibility in the software to better adapt to our projects.

What recommendations would you give to someone considering this product?

I recommend Basecamp to any type of company because of the high productivity it brings to all the companies where it has been installed becoming the day to day of these, its cost may seem a little high, but all the features it has make it worth every penny. The customer service is quite good and they are always online to solve each of our problems.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Respectful
  • Fair

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