This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.1 /10
CX Score
9.4 /10
Category
AWS Systems Manager
9.1 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

Filter By

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

3% Negative
3% Neutral
94% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Cloud Integration

90

Cloud Analytics and Reporting

88

Cloud Migration

88

Capacity Management

88

Configuration Validation

87

Performance Monitoring Management

86

Application Release Automation

86

Orchestration and Workflow Management

85

Automatic Resource Scaling Elasticity

85

Cloud SLA Management Governance

84

Self Service Cloud Services

82

Vendor Capability Ratings

Average 85

Breadth of Features

87

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

86

Quality of Features

86

Product Strategy and Rate of Improvement

86

Ease of Data Integration

85

Ease of IT Administration

85

Vendor Support

84

Ease of Customization

83

Availability and Quality of Training

83

AWS Systems Manager Reviews

Festus D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

EC2, RDS, Lambda, S3, CloudWatch, and other AWS services are all seamlessly integrated with AWS Systems Manager. Because of this extensive connectivity, users can leverage data and functionality from several AWS services to manage their whole infrastructure from a single interface, eliminating the need for complicated configurations or third-party applications.

What is your favorite aspect of this product?

Using runbooks and Automation workflows to automate common administrative processes, such patching, instance provisioning, and configuration compliance, is revolutionary for lowering the amount of manual intervention required. In addition to saving time, this also guarantees consistency in big environments and lowers human error.

What do you dislike most about this product?

Users unfamiliar with AWS services may find AWS Systems Manager daunting. Setting up features like Automation, Run Command, or State Manager might make the configuration process more complicated. The complexity is increased by the requirement to correctly integrate it with other services like EC2, S3, and IAM roles, which can be time-consuming and occasionally error-prone for novice users.

What recommendations would you give to someone considering this product?

Automation, configuration management, and operational efficiency throughout your infrastructure are the main goals of WS Systems Manager. This tool is very useful if your use case includes patching and updating resources, automating repetitive activities, or managing infrastructure. For a more specialized experience, you might want to look into other AWS technologies like AWS Glue, Redshift, or Athena if your primary focus is on data analytics or large-scale data processing.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Emmanuel S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

It's really nice piece of platform

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out because it centralizes resource management across AWS and on-premises environments, automates routine tasks like patching and configuration compliance, and integrates closely with other AWS services, making it easier to monitor, secure, and manage infrastructure all in one place.

What is your favorite aspect of this product?

All aspects actually..the interface, usability, etc

What do you dislike most about this product?

Nothing I know for now

What recommendations would you give to someone considering this product?

You actually need to try it because it would satisfy your company's needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Susmita B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Parameter Store - It acts as a secure repository for configuration data and secrets management. It allows users to manage parameters hierarchically, enabling better organization and retrieval of sensitive information like passwords and database strings. This feature helps segregate code from configuration data, enhancing security practices. Incident Management - With features like OpsCenter and Incident Manager, AWS Systems Manager helps organizations manage operational incidents more effectively by providing a centralized location for tracking, investigating, and remediating issues. This is crucial for maintaining high service availability.

What is your favorite aspect of this product?

Automation Capabilities: The automation features are highly regarded for enabling users to automate routine tasks such as patch management, configuration changes, and operational workflows. This reduces manual effort and minimizes the risk of human error, enhancing overall operational efficiency Compliance and Patch Management: The ability to automate compliance checks and patch management is crucial for many organizations. Users find it beneficial to maintain compliance with security policies and ensure that systems are up-to-date with minimal manual intervention

What do you dislike most about this product?

AWS Systems Manager does not support third-party extensions, which can limit its flexibility and integration capabilities with other too People complaint about the lack of clarity in error messages. For instance, when the system fails to connect to a machine, it does not adequately explain the reason for the error, complicating troubleshooting efforts

What recommendations would you give to someone considering this product?

Before deploying in production, test your configurations in a staging environment. This helps identify potential issues without impacting live operations. Set up fine-grained access controls using AWS Identity and Access Management (IAM). Ensure only authorized users can access sensitive operations, and regularly review permissions Utilize AWS CloudTrail to monitor all API calls made through Systems Manager. This provides an audit trail that can help in troubleshooting and compliance verification

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular AWS Systems Manager Comparisons