Avoma Customer Reviews 2026 | Conversation Intelligence

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Avoma

Composite Score

8.6 /10

CX Score

8.6 /10

42 Reviews Write a Review

What is Avoma?

An AI Meeting Assistant, Collaboration and Intelligence platform for Sales, Implementation, and Customer Success teams. Make your remote meetings more actionable and collaborative. The all-in-one AI Meeting Assistant for working remotely.

Company Details

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Awards & Recognition

Avoma won the following awards in the Conversation Intelligence category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

7 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Avoma Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avoma.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avoma?

5% Negative

5% Neutral

90% Positive

Pros

Fair
Acts with Integrity
Friendly Negotiation
Performance Enhancing

Feature Ratings

Average 83

Call Recording

Audio Transcription

Application Integration

Mobile Support

Role-Based Access

Dashboards and Reporting

Conversation Coaching

Call Analytics

Manager Annotation and Feedback

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Average 81

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Avoma Screenshots

Avoma Reviews

Sara E.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

flexible and secure.

Likeliness to Recommend

8 /10

What differentiates Avoma from other similar products?

Avoma is a meeting tool that automates daily work tasks with my colleagues, it is a solution that allows us to connect from anywhere, collaborating on the go in a flexible and secure way, it is a platform that provides collaboration solutions that are easy to implement, it offers security, speed and fabulous results.

What is your favorite aspect of this product?

Avoma is a tool that has significantly improved the way my work team meets and communicates by automating tasks and increasing workflow. It is a solution that allows us to be on the same page, achieving objectives in the most fluid way possible.The impact that Avoma has had has been positive in helping work teams in terms of context and action items to establish a clear flow of communications and reduce the execution gap.

What do you dislike most about this product?

Avoma offers among many collaboration options live markers that allow you to capture key moments during meetings dynamically with conversations that happen in real time, collaborating on the fly, Avoma is a powerful tool for people to meet and achieve larger goals, meetings with Avoma keep my work team connected and satisfied clients, it is a tool that helps with decision making and better time management.

What recommendations would you give to someone considering this product?

Avoma is a platform for meetings that are usually carried out effectively, collaborating and achieving alignment to achieve the desired objectives. It is a platform that, through collaboration options, allows my work team to give free rein to ideas without missing a single detail with maximum productivity, time and cost savings. Avoma has improved the way we communicate by automating low-value tasks and increasing high-value work unique features. I recommend it

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Manuel O.

Role: Sales Marketing
Industry: Shipping
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2025

Miss a meeting? Fine. Miss Avoma? Never

Likeliness to Recommend

9 /10

What differentiates Avoma from other similar products?

Easy to navigate and use. Very reliable

What is your favorite aspect of this product?

The stats from the call, the breakdown of the meeting

What do you dislike most about this product?

The transcripts are not 100% accurate, and sometimes it takes longer to process the transcripts

What recommendations would you give to someone considering this product?

Great value!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daxton K.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use and great for tracking

Likeliness to Recommend

10 /10

What differentiates Avoma from other similar products?

Ease of use

What is your favorite aspect of this product?

Being able to see insight and Ai highlights

What do you dislike most about this product?

I feel like the AI insights might need more tuning

What recommendations would you give to someone considering this product?

This would be better for bigger orgs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Avoma

What is Avoma?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

Avoma Ratings

90 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Avoma?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avoma Screenshots

Meeting Transcript

CRM field updates

Unlimited scheduling links

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Custom AI Scorecards

Avoma Reviews

Sara E.

flexible and secure.

Likeliness to Recommend

Pros

Manuel O.

Miss a meeting? Fine. Miss Avoma? Never

Likeliness to Recommend

Pros

Daxton K.

Easy to use and great for tracking

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Call Recording

Audio Transcription

Application Integration

Mobile Support

Role-Based Access

Dashboards and Reporting

Conversation Coaching

Call Analytics

Manager Annotation and Feedback

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement