Avoma Customer Reviews 2025 | Conversation Intelligence

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Avoma

Composite Score

8.7 /10

CX Score

8.7 /10

40 Reviews Write a Review

What is Avoma?

An AI Meeting Assistant, Collaboration and Intelligence platform for Sales, Implementation, and Customer Success teams. Make your remote meetings more actionable and collaborative. The all-in-one AI Meeting Assistant for working remotely.

Company Details

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Awards & Recognition

Avoma won the following awards in the Conversation Intelligence category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Avoma Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avoma.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avoma?

3% Negative

5% Neutral

92% Positive

Pros

Acts with Integrity
Fair
Helps Innovate
Performance Enhancing

Feature Ratings

Average 83

Call Recording

Audio Transcription

Application Integration

Dashboards and Reporting

Role-Based Access

Mobile Support

Call Analytics

Manager Annotation and Feedback

Conversation Coaching

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Average 82

Vendor Support

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Avoma Screenshots

Avoma Reviews

Role: Sales Marketing
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2025

Replacement of Quality Team in any Organisation

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Performance Enhancing
Continually Improving Product
Enables Productivity

Louis P.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

User Friendly- Easy to use

Likeliness to Recommend

10 /10

What differentiates Avoma from other similar products?

Avoma goes beyond just transcription. It supports the entire meeting lifecycle, including: • Agenda Creation: Collaborative meeting agendas to align teams before calls. • Live Note-Taking: Real-time AI-generated notes with speaker identification. Post-Meeting Analysis: Action items, key topics, and sentiment analysis. Most competitors focus heavily on transcription and analysis, while Avoma integrates pre-, during-, and post-meeting workflows

What is your favorite aspect of this product?

Avoma offers deep CRM integration with tools like Salesforce, HubSpot, and Pipedrive. It automatically syncs meeting notes, summaries, and insights directly to the CRM, which helps: •Reduce manual data entry. •Improve sales coaching through performance analytics.

What do you dislike most about this product?

Nothing. It’s an excellent product

What recommendations would you give to someone considering this product?

Do your research and identify pain points

Pros

Client Friendly Policies
Fair
Altruistic
Acts with Integrity

Cons

Inhibits Innovation
Less Reliable
Less Performance Enhancing

keanue v.

Role: Sales Marketing
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use, Gives great overview of call

Likeliness to Recommend

8 /10

What differentiates Avoma from other similar products?

Allows for easy analysis of call sentiment

What is your favorite aspect of this product?

Weekly reporting giving overall stats at a glance

What do you dislike most about this product?

Sometimes difficult to remember where to find exactly what you're looking for in main dashboard

What recommendations would you give to someone considering this product?

Make sure to allow for enough sample size before looking too deeply into the stats involved

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

How We Deliver

Avoma

What is Avoma?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

Avoma Ratings

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Avoma?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avoma Screenshots

Meeting Transcript

CRM field updates

Unlimited scheduling links

Ask Avoma

Custom AI Scorecards

Avoma Reviews

Replacement of Quality Team in any Organisation

Likeliness to Recommend

Pros

Louis P.

User Friendly- Easy to use

Likeliness to Recommend

Pros

Cons

keanue v.

Easy to use, Gives great overview of call

Likeliness to Recommend

Pros

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Title

Feature Ratings

Call Recording

Audio Transcription

Application Integration

Dashboards and Reporting

Role-Based Access

Mobile Support

Call Analytics

Manager Annotation and Feedback

Conversation Coaching

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement