Avaamo Customer Reviews 2026 | Conversational AI

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Avaamo

Composite Score

8.3 /10

CX Score

8.6 /10

36 Reviews Write a Review

What is Avaamo?

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise.

Company Details

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Awards & Recognition

Avaamo won the following awards in the Conversational AI category

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2025 Data Quadrant Champion

2025

4 Top Rated Capabilities

7 Top Rated Features

2025

1 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

0 Top Rated Features

2022

Avaamo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaamo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaamo?

3% Negative

2% Neutral

95% Positive

Pros

Effective Service
Efficient Service
Inspires Innovation
Saves Time

Feature Ratings

Average 86

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Natural Language Processing

Other Integrations

Generative AI

Personalized Service

Learning and Adaptability

Retrieval augmented generation

Leads Generation

Translation

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Avaamo Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Easy to use

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amrita P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to Use and implement..

Likeliness to Recommend

9 /10

What differentiates Avaamo from other similar products?

1. Avaamo's extensive experience in the AI industry provided us a headstart with common use cases by leveraging their library of skills and deep domain expertise 2. Avaamo platform understands natural language and automatically steers the user to the right response / flow and help reduce wait time, average handling time and improved overall customer exp 3. Avaamo fits the bill as a true enterprise C-AI platform with pre-built domain skills, 100+ connectors to various enterprise apps, ability to deploy on multiple channels including voice channels and extensive tooling for non-developers to deliver any type of conversational AI platform

What is your favorite aspect of this product?

Dashboard where BOTs are built

What do you dislike most about this product?

none that I can think of

What recommendations would you give to someone considering this product?

Avaamo's extensive experience in the AI industry provided us a headstart with common use cases by leveraging their library of skills and deep domain expertise. Anyone can go with it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Other
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Easy to use, but need more training

Likeliness to Recommend

4 /10

Pros

Effective Service
Helps Innovate
Reliable
Performance Enhancing

Cons

Slower Product Innovation

How We Deliver

Events

Avaamo

What is Avaamo?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2023 Data Quadrant Champion

Avaamo Ratings

90 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Avaamo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Intent Extraction Ability to extract the actions that user has performed

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Generative AI Ability to use Gen AI to enhance the conversation

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avaamo Reviews

Easy to use

Likeliness to Recommend

Pros

Amrita P.

Easy to Use and implement..

Likeliness to Recommend

Pros

Easy to use, but need more training

Likeliness to Recommend

Pros

Cons

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1
Since last award

1
Since last award

Feature Ratings

Artificial Intelligence Engine

Workflow Processing

Intent Extraction

Natural Language Processing

Other Integrations

Generative AI

Personalized Service

Learning and Adaptability

Retrieval augmented generation

Leads Generation

Translation

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement