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AT&T Inc.

AT&T Office@Hand

Composite Score

6.8 /10

CX Score

6.5 /10

48 Reviews Write a Review

What is AT&T Office@Hand?

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

Company Details

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Awards & Recognition

AT&T Office@Hand won the following awards in the Unified Communications as a Service category

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0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

AT&T Office@Hand Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AT&T Office@Hand.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

84 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AT&T Office@Hand?

5% Negative

15% Neutral

80% Positive

Pros

Respectful
Enables Productivity
Reliable
Client Friendly Policies

Cons

Under Delivered

Feature Ratings

Average 78

Communications

Centralized Management Portal

Mobility

Call Management

Audio Transcription

Secure Access

Web & Desktop Conferencing

Analytics Reporting

Speech Access and Personal Assistant

Presence IM

Third-Party Integration

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Business Value Created

AT&T Office@Hand Reviews

Role: C-Level
Industry: Electronics
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Fantastic product made easy to use LOVE

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Liz K.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Has high end products, installations beg hurry

Likeliness to Recommend

6 /10

What differentiates AT&T Office@Hand from other similar products?

Huge successful organization. Trust factor. Well know name brand.

What is your favorite aspect of this product?

That we have what we be Need to have the school run with no WiFi issues.

What do you dislike most about this product?

Not delivering and setting up when they said.

What recommendations would you give to someone considering this product?

Ask the benefits or kick back for any reason, for financial reason.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Effective Service
Wastes Time
Less Performance Enhancing

Role: Sales Marketing
Industry: Media
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted May 2020

Easy To Use, Great Features and Benefits

Likeliness to Recommend

9 /10

Pros

Altruistic
Helps Innovate
Continually Improving Product
Reliable

How We Deliver

AT&T Office@Hand

What is AT&T Office@Hand?

Company Details

Need Assistance?

Awards & Recognition

2020 Data Quadrant Gold Medalist

2019 Data Quadrant Gold Medalist

2018 Data Quadrant Gold Medalist

AT&T Office@Hand Ratings

83 Likeliness to Recommend

84 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love AT&T Office@Hand?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Secure Access Establishment of a VPN session to the internal phone system.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Presence IM Knowing the availability of users.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

AT&T Office@Hand Reviews

Fantastic product made easy to use LOVE

Likeliness to Recommend

Pros

Liz K.

Has high end products, installations beg hurry

Likeliness to Recommend

Pros

Cons

Easy To Use, Great Features and Benefits

Likeliness to Recommend

Pros

Most Popular AT&T Office@Hand Comparisons

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Title

Feature Ratings

Communications

Centralized Management Portal

Mobility

Call Management

Audio Transcription

Secure Access

Web & Desktop Conferencing

Analytics Reporting

Speech Access and Personal Assistant

Presence IM

Third-Party Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Business Value Created