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Infosys Technologies

AssistEdge RPA

Composite Score

7.0 /10

CX Score

7.2 /10

21 Reviews Write a Review

What is AssistEdge RPA?

AssistEdge RPA is a cohesive automation platform that offers new opportunities for scaling up and enables enterprises to succeed in the new age of digital transformation. From being an Innovator with the best market approach to a leader in Attended Automation, AssistEdge RPA combines the power of RPA and AI, thus gearing up enterprises to be future-ready.

Company Details

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Awards & Recognition

AssistEdge RPA won the following awards in the Robotic Process Automation - Midmarket category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

AssistEdge RPA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AssistEdge RPA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

72 Plan to Renew

64 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AssistEdge RPA?

4% Negative

6% Neutral

90% Positive

Pros

Trustworthy
Inspires Innovation
Fair
Friendly Negotiation

Feature Ratings

Average 74

Role-Based Access

Performance Monitoring

Action Logging

Exception Handling

Central Deployment

Real-Time Debugging

Concurrent Work

User Libraries

Code-Free Programming

Distributed Work

Unsupervised Launch

Vendor Capability Ratings

Average 69

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Usability and Intuitiveness

AssistEdge RPA Reviews

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Fantastic 0roduct

Likeliness to Recommend

6 /10

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Tora M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Making a great experience for all stakeholders

Likeliness to Recommend

9 /10

What differentiates AssistEdge RPA from other similar products?

Assistedge is the only scalable and proven winning platform that helps companies in end-to-end service modernization through automation, helps reduce operational costs, and improves productivity. Assistedge from the control tower provides admin users with an elegant view of the availability of bots and the number of processes running processing time compared to SLA Etc. processing status. The improvement in processing time can vary between 30 and 70 %, as observed in different use cases, or order cancellations due to human error are also reduced to zero.

What is your favorite aspect of this product?

I will state an example of creating access for a new user, there are several manual steps involved in the access creation process. Approval sends an email for access creation with the requester's details attached in an Excel sheet. With Assistedge the entire process can be automated and decrease time by offering up to six times more efficiency. The robot collects the request records in the ticketing application and creates a new ticket for account creation. It accesses the email and reaches the attachment to get the applicant and approver details. From the registration data.

What do you dislike most about this product?

Compared to its competitors, we believe that the overall fee for the service is high.

What recommendations would you give to someone considering this product?

If your company decides to automate processes using Assistedge RPA, you can help bots perform this sense of assistance in the RPA load generator by exhausting incoming requests. By organizing the requests lined up for account creation once the requests are designed to make the bots available for a next process. The robotic process automation assistant can be used to automate logical processes without end-to-end bias, integrating non-intrusive systems that lie and thus adding great business value to the organization with minimal investment.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

How We Deliver

AssistEdge RPA

What is AssistEdge RPA?

Company Details

Need Assistance?

Awards & Recognition

AssistEdge RPA Ratings

79 Likeliness to Recommend

72 Plan to Renew

64 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love AssistEdge RPA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Real-Time Debugging Identifying errors in process while bot is working.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Distributed Work System is able to deploy additional bots to support overloaded bots based on process performance requirements.

Unsupervised Launch Bots triggered to action based on a schedule or when prescribed conditions are met.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

AssistEdge RPA Reviews

Fantastic 0roduct

Likeliness to Recommend

Pros

Tora M.

Making a great experience for all stakeholders

Likeliness to Recommend

Pros

Title

Feature Ratings

Role-Based Access

Performance Monitoring

Action Logging

Exception Handling

Central Deployment

Real-Time Debugging

Concurrent Work

User Libraries

Code-Free Programming

Distributed Work

Unsupervised Launch

Vendor Capability Ratings

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Usability and Intuitiveness