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Infosys Technologies

AssistEdge RPA

Composite Score

7.0 /10

CX Score

7.2 /10

21 Reviews Write a Review

What is AssistEdge RPA?

AssistEdge RPA is a cohesive automation platform that offers new opportunities for scaling up and enables enterprises to succeed in the new age of digital transformation. From being an Innovator with the best market approach to a leader in Attended Automation, AssistEdge RPA combines the power of RPA and AI, thus gearing up enterprises to be future-ready.

Company Details

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Awards & Recognition

AssistEdge RPA won the following awards in the Robotic Process Automation - Midmarket category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

AssistEdge RPA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AssistEdge RPA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

72 Plan to Renew

64 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AssistEdge RPA?

4% Negative

6% Neutral

90% Positive

Pros

Trustworthy
Inspires Innovation
Fair
Friendly Negotiation

Feature Ratings

Average 74

Role-Based Access

Performance Monitoring

Action Logging

Exception Handling

Central Deployment

Real-Time Debugging

Concurrent Work

User Libraries

Code-Free Programming

Distributed Work

Unsupervised Launch

Vendor Capability Ratings

Average 69

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Usability and Intuitiveness

AssistEdge RPA Reviews

Ynm S.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use. Fantastic product for less price!

Likeliness to Recommend

7 /10

What differentiates AssistEdge RPA from other similar products?

Assistedge is evolving fast. It is economical and highly customisable.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Not many out of box features. Robots not stable especially with huge volume of data.

What recommendations would you give to someone considering this product?

Not very citizen developer friendly. Developers need good programming skills to customize the tool for any complex implementation. But economically its a good option.

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Caring

Cons

Less Reliable

Chetana G.

Role: Consultant
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2022

Perfect tool for Automation but needs Enhancement!

Likeliness to Recommend

8 /10

What differentiates AssistEdge RPA from other similar products?

* Automates repetitive processes using AI enabled bots. * Tracks the processes and identifies automation opportunities * Supports multi-channel collaboration with multiple media * Single platform for heterogeneous processes/ business applications * Product suite offering Unattended as well Attended Bot.

What is your favorite aspect of this product?

AssistEdge is a scalable RPA tool, one doesn't need to know programming or coding to start automation. It has a very user-friendly template to solve most of our problems, just by drag and drop feature for various activities, with its custom coding feature to enable any set of actions for unattended automation. Control Tower to create, manage and schedule automation processes.

What do you dislike most about this product?

Installation needs pre-requisite technical knowledge, can be more user-friendly. Initial phases of implementation could be time-intensive. Reporting with pre-built templates is not available to users and configuration is time-consuming.

What recommendations would you give to someone considering this product?

Complex processes require more .net technical expertise if using AE as a user. External applications integration is not provided fully as compared with other RPA tools.

Pros

Trustworthy
Efficient Service
Effective Service
Client Friendly Policies

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Competitive product but more features required

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Respectful

Cons

Less Generous
Less Transparent
Security Frustrates

How We Deliver

AssistEdge RPA

What is AssistEdge RPA?

Company Details

Need Assistance?

Awards & Recognition

AssistEdge RPA Ratings

79 Likeliness to Recommend

72 Plan to Renew

64 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love AssistEdge RPA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Real-Time Debugging Identifying errors in process while bot is working.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Distributed Work System is able to deploy additional bots to support overloaded bots based on process performance requirements.

Unsupervised Launch Bots triggered to action based on a schedule or when prescribed conditions are met.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

AssistEdge RPA Reviews

Ynm S.

Easy to use. Fantastic product for less price!

Likeliness to Recommend

Pros

Cons

Chetana G.

Perfect tool for Automation but needs Enhancement!

Likeliness to Recommend

Pros

Competitive product but more features required

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Role-Based Access

Performance Monitoring

Action Logging

Exception Handling

Central Deployment

Real-Time Debugging

Concurrent Work

User Libraries

Code-Free Programming

Distributed Work

Unsupervised Launch

Vendor Capability Ratings

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Usability and Intuitiveness