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Infosys Technologies

AssistEdge RPA

Composite Score
7.0 /10
CX Score
7.2 /10
Category
AssistEdge RPA
7.0 /10

What is AssistEdge RPA?

AssistEdge RPA is a cohesive automation platform that offers new opportunities for scaling up and enables enterprises to succeed in the new age of digital transformation. From being an Innovator with the best market approach to a leader in Attended Automation, AssistEdge RPA combines the power of RPA and AI, thus gearing up enterprises to be future-ready.

Company Details


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Awards & Recognition

AssistEdge RPA won the following awards in the Robotic Process Automation - Midmarket category

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AssistEdge RPA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AssistEdge RPA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

72 Plan to Renew

64 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AssistEdge RPA?

4% Negative
6% Neutral
90% Positive

Pros

  • Trustworthy
  • Inspires Innovation
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 74

Role-Based Access

79

Performance Monitoring

78

Action Logging

78

Exception Handling

77

Central Deployment

74

Real-Time Debugging

74

Concurrent Work

72

User Libraries

71

Code-Free Programming

71

Distributed Work

70

Unsupervised Launch

70

Vendor Capability Ratings

Average 69

Ease of Customization

73

Product Strategy and Rate of Improvement

72

Availability and Quality of Training

72

Ease of IT Administration

70

Business Value Created

70

Ease of Data Integration

69

Ease of Implementation

68

Quality of Features

68

Vendor Support

68

Breadth of Features

64

Usability and Intuitiveness

63

AssistEdge RPA Reviews

Mayank T.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Great product, on growth trajectory

Likeliness to Recommend

8 /10

What differentiates AssistEdge RPA from other similar products?

In terms of assisted automation, its one of the best tool far better than it's competition. Few features related to code free development are far better than others. The entire orchestration service is thoughtfully designed. Ease of connection with 3rd party software provides great help.

What is your favorite aspect of this product?

favourite aspect is the assisted automation.

What do you dislike most about this product?

the reporting systems is the worst which is very helpful for senior management.

What recommendations would you give to someone considering this product?

Improve upon on the robot reporting system

Pros

  • Effective Service
  • Inspires Innovation
  • Caring
  • Client Friendly Policies

Cons

  • Under Delivered

shailesh P.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Rocking products and I will recommend to many

Likeliness to Recommend

8 /10

What differentiates AssistEdge RPA from other similar products?

Less boundaries for developer and can be implements mostly many of the complex requirements .

What is your favorite aspect of this product?

Admin module

What do you dislike most about this product?

Components which they have on server and driver update mechanism

What recommendations would you give to someone considering this product?

It’s really going to rock in future as it is cost effective as well as easy to implement.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

NIKKI ..

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Powerful RPA with robust AI features.

Likeliness to Recommend

10 /10

What differentiates AssistEdge RPA from other similar products?

AssistEdge RPA stands out with its process discovery tool (AssistEdge Discover) that identifies automation opportunities, and its Human-Bot collaboration feature allowing manual intervention during workflows. It integrates AI for cognitive automation, enhancing decision-making in complex tasks. With strong security and compliance, it's ideal for industries like banking and healthcare. Its unified platform supports both attended and unattended automation, offering scalability and flexibility.

What is your favorite aspect of this product?

My favorite aspect of AssistEdge RPA is its Human-Bot Collaboration (AssistEdge Engage) feature. This capability allows for seamless interaction between humans and bots during automation workflows, enabling manual intervention when necessary. It offers flexibility and adaptability in real-time, which is especially useful in complex processes where human judgment is needed. This blend of automation and human control enhances efficiency without sacrificing decision-making quality.

What do you dislike most about this product?

What I dislike most about AssistEdge RPA is its learning curve and complexity for beginners. While it's a powerful tool with advanced features like process discovery and cognitive automation, the platform can be overwhelming for users without prior RPA experience. Additionally, setting up and customizing bots for specific tasks might require significant technical expertise or support, which could slow down adoption and initial productivity for some organizations.

What recommendations would you give to someone considering this product?

If considering AssistEdge RPA, ensure your team is prepared for its complexity and advanced features. Evaluate how well it integrates with your existing systems and addresses your specific automation needs. Leverage the Human-Bot collaboration feature for dynamic processes. Investigate available support and training to ease adoption. Confirm that its security and compliance features meet industry standards. Lastly, conduct a pilot test to assess its effectiveness before committing to a full implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing