Asana Customer Reviews 2024

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Asana

Composite Score

9.0 /10

CX Score

9.2 /10

842 Reviews Write a Review

What is Asana?

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

Company Details

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Awards & Recognition

Asana won the following awards in the Project Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

10 Top Rated Features

2022

Asana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Asana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Asana?

1% Negative

4% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

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Task Management

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Objectives and Key Results

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Asana Reviews

Vivek s.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great project management tool

Likeliness to Recommend

8 /10

What differentiates Asana from other similar products?

Adding new users to Asana is quite simple. Also segmenting different projects and tasks is very easy with Asana

What is your favorite aspect of this product?

I like the level of transparency provided by Asana on the status of the ongoing projects. Also Asana is visually appealing

What do you dislike most about this product?

Asana is not accessible on a mobile applications and that is what disappoints me

What recommendations would you give to someone considering this product?

For your work to get streamlined and become more efficient, I suggest you go ahead with Asana

Pros

Reliable
Caring
Client Friendly Policies
Fair

James N.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Amazing and incredible tool for team collaboration

Likeliness to Recommend

10 /10

What differentiates Asana from other similar products?

As a end user, I'm very much delighted with the performance of Asana. It's a great and very straightforward solution that enables me and my coworkers to easily collaborate no work assignments. It allows me to manage my working schedule and it's very effective and helpful. Asana has the best customer service, always ready to help you when you need them most.

What is your favorite aspect of this product?

With Asana, i like how simple and easy it is to create new tasks and quickly assign them. It allows our teams to collaborate on work assignments with ease and they can see what they have done, what needs to be done at a certain time. I like the ease of implementation which is fast and easy thus saving much time. Availability of technical support is an added benefit.

What do you dislike most about this product?

Super amazing, powerful and very effective tool for team collaboration. Nothing negative comes to mind about Asana.

What recommendations would you give to someone considering this product?

Asana is unique, the easiest and best tool for team collaboration. I recommend it.

Pros

Helps Innovate
Reliable
Performance Enhancing
Effective Service

Maxwell D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Cost effective, intuitive and very effective.

Likeliness to Recommend

9 /10

What differentiates Asana from other similar products?

Call it phenomenal, intuitive, the master and the leading software for tasks and projects management and time tracking. One of the advantages of Asana is user-friendliness, it's very easy to learn and use. Again, it's an advanced program that enables you to collaborate on work assignments with coworkers. I like how fast it is to install and manage. Asana is the best solution i have ever used for tasks and projects management.

What is your favorite aspect of this product?

I like how fast the customer support team responds. I have ever engaged with them and their services are great. About Asana, it enables me to easily manage my projects and tasks. It is an intuitive and user friendly tool that does not require much training to use. It integrates with great softwares thus making it more effective.

What do you dislike most about this product?

Since Asana works very well for me, nothing negative to mention about it.

What recommendations would you give to someone considering this product?

Highly recommended for project and tasks management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Asana

What is Asana?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Asana Ratings

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Asana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

Asana Reviews

Vivek s.

Great project management tool

Likeliness to Recommend

Pros

James N.

Amazing and incredible tool for team collaboration

Likeliness to Recommend

Pros

Maxwell D.

Cost effective, intuitive and very effective.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Dependency and Milestone Tracking

Document Management

Hierarchical Task Management

Reporting

Mobile Access

Time & Expense Tracking

Budget Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support