AppsFlyer Customer Reviews 2024

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AppsFlyer

Composite Score

7.8 /10

CX Score

7.9 /10

36 Reviews Write a Review

What is AppsFlyer?

AppsFlyer empowers marketers to grow their business and innovate with a suite of comprehensive measurement and analytics solutions. Built around privacy by design, AppsFlyer takes a customer-centric approach to help 12,000+ brands and 10,000+ technology partners make better business decisions every day.

Company Details

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Awards & Recognition

AppsFlyer won the following awards in the Product Analytics category

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2024 Data Quadrant Gold Medalist

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

AppsFlyer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AppsFlyer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AppsFlyer?

0% Negative

11% Neutral

89% Positive

Pros

Performance Enhancing
Reliable
Enables Productivity
Efficient Service

Feature Ratings

Average 82

Analytics and Reporting

Conversion Analysis

Data Integrity

Marketing Analytics

Data Analysis and Survey Function

Device and Browser Analytics

Data Management

Mobile Functionality

Data Warehousing

API Framework

Audience Segmentation

Vendor Capability Ratings

Average 77

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

AppsFlyer Reviews

Paul C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Fraud Protection

Likeliness to Recommend

8 /10

What differentiates AppsFlyer from other similar products?

AppsFlyer had the most transparent pricing structures compared to others, which we greatly appreciated. Easy attribution and integrations along with excellent customer service.

What is your favorite aspect of this product?

Integrating our social media pages was easy, Has Fraud Protection, Easy to quickly get insights on the dashboard, Easy to use reporting dashboard, Create attribution tags, Easy to track campaigns and KPIs through AppsFlyer .

What do you dislike most about this product?

Custom reports are limited, Better demographic information

What recommendations would you give to someone considering this product?

It's useful, easy to use, and solves major attribution problems that would otherwise be a nightmare.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Saurav S.

Role: Sales Marketing
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Best App User Tracking & Analysis Tool

Likeliness to Recommend

10 /10

What differentiates AppsFlyer from other similar products?

The difference between appsflyer and other similar product is the trust with the brand as we are talking about user data being passed and that too in millions. Also the user interface is very simple and it is very easy for a new user to onboard and give them a quick way around the platform.

What is your favorite aspect of this product?

The favorite part for me is understanding the user behavior and retargeting them. For me getting to understand where my big number of user is being or dropping of before conversion and trying to work to resolve it with the product team is what excites me.

What do you dislike most about this product?

There is nothing big to dislike but at some point the customer support team needs to be hand on as to understand the issues and give proper solution rather then wasting time.

What recommendations would you give to someone considering this product?

If you love your product and want to see how the actual customers behave with it at every point before becoming your final customer then this product is what you need to understand and improve your performance & final conversions. This is a must product for anyone who is working with a mobile app and wants to improve your end conversion.

Pros

Performance Enhancing
Unique Features
Security Protects
Reliable

Cons

Vendor Friendly Policies
Vendor's Interest First
Under Delivered

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2022

Apps Flyer tool is essential for campagn mgt

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

AppsFlyer

What is AppsFlyer?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

AppsFlyer Ratings

86 Likeliness to Recommend

95 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love AppsFlyer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Device and Browser Analytics Capture and summarize device and browser information.

Data Management Includes data sharing, data storage, records management, and data security.

Mobile Functionality Can be used on mobile devices​

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

AppsFlyer Reviews

Paul C.

Fraud Protection

Likeliness to Recommend

Pros

Saurav S.

Best App User Tracking & Analysis Tool

Likeliness to Recommend

Pros

Cons

Apps Flyer tool is essential for campagn mgt

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Analytics and Reporting

Conversion Analysis

Data Integrity

Marketing Analytics

Data Analysis and Survey Function

Device and Browser Analytics

Data Management

Mobile Functionality

Data Warehousing

API Framework

Audience Segmentation

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of IT Administration