Appian Customer Reviews 2024

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Appian

Composite Score

7.9 /10

CX Score

8.1 /10

21 Reviews Write a Review

What is Appian?

Automate complex workflows at the speed of low-code. Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

Company Details

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Awards & Recognition

Appian won the following awards in the Low-Code Development Tools category

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4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

2 Top Rated Features

2023

Appian Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

96 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian?

4% Negative

10% Neutral

86% Positive

Pros

Includes Product Enhancements
Fair
Generous Negotitation
Continually Improving Product

Feature Ratings

Average 77

Role-Based Access Management

Data and Entity Mapping

Templates

Cloud Deployment

End to End Lifecycle Management

GUI Application Designer

Backend Coding and Scripting

Application Inventory and Dashboard

Collaboration

ALM Integration

Application Security

Vendor Capability Ratings

Average 78

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Breadth of Features

Appian Reviews

Kiran T.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

I agree with fabulous features.

Likeliness to Recommend

10 /10

What differentiates Appian from other similar products?

We can easily build a code

What is your favorite aspect of this product?

Rapidly we can integrate with external systems

What do you dislike most about this product?

Slow interface

What recommendations would you give to someone considering this product?

Based on business requirements

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Abdul R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

A Low-Code Beast

Likeliness to Recommend

9 /10

What differentiates Appian from other similar products?

There are a ton of low-code/no-code platforms out there, but what makes Appian special is its focus on building enterprise-grade applications. It's powerful enough to handle complex workflows without sacrificing ease of use

What is your favorite aspect of this product?

We built a custom app to manage our onboarding process, which has significantly reduced paperwork and improved the overall experience for new hires

What do you dislike most about this product?

Things can get a bit complex when you start dealing with more intricate workflows.

What recommendations would you give to someone considering this product?

It's important to have a clear understanding of your project requirements before diving in. For complex workflows, having some development resources on hand will be helpful.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Saves Time

Mohit A.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use as it provide Low Code functionality.

Likeliness to Recommend

10 /10

What differentiates Appian from other similar products?

Appian delivers a one-stop shop for faster processes, data-driven business apps, and first-class user experiences—all on a secure and enterprise-grade platform.

What is your favorite aspect of this product?

The Appian Platform for process automation provides a unified and low-code design experience with enterprise-grade security, reliability, and scalability for your mission-critical applications.

What do you dislike most about this product?

Interface can be improve, debugging is a big task

What recommendations would you give to someone considering this product?

Appian has a very strong workflow engine compared to other solutions like OutSystems and Mendix. I would definitely recommend Appian to someone who is looking for strong workflow and process capabilities. However, I recommend other platforms like OutSystems and Mendix to someone looking to build their own mobile app or looking for a lot more flexibility with respect to user experiences. Appian is a pretty good tool. It's a low-code platform where you can start building your applications pretty fast. It has got really good workflow capabilities and a very good process engine.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Less Effective Service

How We Deliver

Appian

What is Appian?

Company Details

Need Assistance?

Awards & Recognition

Appian Ratings

87 Likeliness to Recommend

3 Since last award

96 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Appian?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Templates Pre-built and customizable templates for building applications. Includes sample UI templates and designs compliant with industry and regulatory standards.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Collaboration View all previous activities including any recent edits and user access.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Appian Reviews

Kiran T.

I agree with fabulous features.

Likeliness to Recommend

Pros

Abdul R.

A Low-Code Beast

Likeliness to Recommend

Pros

Mohit A.

Easy to use as it provide Low Code functionality.

Likeliness to Recommend

Pros

Cons

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Title

3
Since last award

1
Since last award

4
Since last award

Feature Ratings

Role-Based Access Management

Data and Entity Mapping

Templates

Cloud Deployment

End to End Lifecycle Management

GUI Application Designer

Backend Coding and Scripting

Application Inventory and Dashboard

Collaboration

ALM Integration

Application Security

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Breadth of Features