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Appian

Appian Platform

Composite Score

8.7 /10

CX Score

9.1 /10

38 Reviews Write a Review

What is Appian Platform?

All businesses have one thing in common. They're all different. Different plans. Different processes. Different cultures. Be better at being different with Appian. Use market-leading BPM Software to design, execute, manage, and optimize your processes so you can be better at what makes you truly stand out.

Company Details

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Awards & Recognition

Appian Platform won the following awards in the Business Process Management category

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2026 Data Quadrant Champion

Latest Award, 2026

2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

Appian Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian Platform?

0% Negative

2% Neutral

98% Positive

Pros

Friendly Negotiation
Reliable
Client's Interest First
Over Delivered

Feature Ratings

Average 83

BPM Workflow and Approvals

Deployment

Business Rules Management

Collaboration

Process Modelling and Design

Knowledge and Document Management

Mobile

Process Management

Form and Report Building

Process Monitoring and Optimization

Process Simulation and Execution

Vendor Capability Ratings

Average 82

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Vendor Support

Appian Platform Reviews

Jeyanthi M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Trustworthy tool

Likeliness to Recommend

9 /10

What differentiates Appian Platform from other similar products?

Appian is the most trustworthy company and the product, customer service is too good for any queries.

What is your favorite aspect of this product?

Easy understanding design and anyone can use it and become mastering of using the tool.

What do you dislike most about this product?

I do not have anything to dislike right now

What recommendations would you give to someone considering this product?

Those who wants to successful with cost effective tool should be using this one

Pros

Reliable
Respectful
Over Delivered
Helps Innovate

Umit B.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Appian Platform from other similar products?

Very clean interface

What is your favorite aspect of this product?

Wider range of capabilities

What do you dislike most about this product?

Nothing as such but deployment process can be improved

What recommendations would you give to someone considering this product?

Definitely worth getting a demo

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Tapas M.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Great product

Likeliness to Recommend

10 /10

What differentiates Appian Platform from other similar products?

Flexible to add own enhancement

What is your favorite aspect of this product?

Interface and customisation

What do you dislike most about this product?

Cost and support

What recommendations would you give to someone considering this product?

Who has less exposure to BPM product can start with this

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

Events

Appian Platform

What is Appian Platform?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Appian Platform Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Appian Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Business Rules Management Ability to document, report on, and optimize business rules and configure the business rules engine.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Modelling and Design Includes visual process modeler using swim lane diagrams, event process chain view, and industry best practices (e.g., business process model and notation).

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Form and Report Building Includes building and layout capabilities for forms and reports; data from processes is automatically recorded and generated in a report.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Appian Platform Reviews

Jeyanthi M.

Trustworthy tool

Likeliness to Recommend

Pros

Umit B.

Fantastic product

Likeliness to Recommend

Pros

Tapas M.

Great product

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

BPM Workflow and Approvals

Deployment

Business Rules Management

Collaboration

Process Modelling and Design

Knowledge and Document Management

Mobile

Process Management

Form and Report Building

Process Monitoring and Optimization

Process Simulation and Execution

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Customization

Business Value Created

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Vendor Support