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Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

91

E-Commerce Integration

88

Security

88

Digital Wallet Integration

88

Recurring Payments

87

POS Verification

86

Customer Support

86

Credit Card Processing

85

POS Integration

84

Multi Currency

84

Reporting Analytics

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Ease of IT Administration

85

Breadth of Features

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

83

Vendor Support

83

Availability and Quality of Training

83

Ease of Customization

81

Amazon Pay Reviews

Poojan S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great payment tool for daily uses

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Deals unlocked after completing recharges and bill payments. We can add money to our wallets and use it in future.

What is your favorite aspect of this product?

We can recharge, pay bill of electricity, gas bill, education fees We can go shopping, we can pay credit card bills. Support is awesome for any problems. We can give gift card as a gift to our loved one.

What do you dislike most about this product?

We can not transfer money from wallet to bank account. Movie tickets booking is not there in Amazon Pay which is required.

What recommendations would you give to someone considering this product?

I like to recommend to use amazon pay if you are frequently shopping from Amazon. Because it is easy to use wallet. You can also pay bills and recharge from Amazon pay. It is secure to use.

Pros

  • Unique Features
  • Efficient Service
  • Generous Negotitation
  • Appreciates Incumbent Status

Namrata P.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Express checkout experience with amazon pay

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

remove many steps like the card detailing part which makes fast transactions also increase the user interaction on site. Amazon is secured provides fraud detection also all amazon pay is associated with an Amazon account to make a payment.

What is your favorite aspect of this product?

Make an easy process of checkout and easy to maintained user records and order history. During integration, you can get a sandbox account so you can cross-verify your integration process. plugin and support are easily available.

What do you dislike most about this product?

Nothing to dislike. as the customer is very happy using this checkout option which is beneficial for the organization

What recommendations would you give to someone considering this product?

this is the best way to make the user's checkout process easy and make interactive. this will leads to more user traffic. many documents and support are available for integration with an e-commerce websites.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Mohit K.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Great Application to make payments

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

There was no single platform to form payments to all or any majorly used sites, but now I can do this using amazon pay. I experienced a scarcity of customer engagement thanks to the complex interface before amazon pay, but now I experience a high-quality UX available within the market.

What is your favorite aspect of this product?

Payment without failure- Compared to other platforms in Amazon pay we will conveniently pay through the wallet which reduces the danger of payment failure Range and variety- Amazon Pay provides a spread of transactions, we will pay from our electricity bills to shopping online. Rewards and coupons - it's quite obvious that the platforms that are new the market provide with a variety of coupons and rewards so does Amazon Pay.

What do you dislike most about this product?

Interface - Amazon Pay team must work on its interface, I feel it lags within the user experience with the payment platform compared to its peers Dedicated app- Amazon Pay must accompany a fanatical app a bit like Google Pay and Paytm for more convenience. Payment on other e-commerce sites- with the wallet amount we aren't ready to make payment on other e-commerce sites- like flipkart

What recommendations would you give to someone considering this product?

Great application for making quick payments. anyone can use this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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