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Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Respectful

Feature Ratings

Average 86

Mobile Payments

91

E-Commerce Integration

88

Security

88

Digital Wallet Integration

88

Recurring Payments

87

POS Verification

86

Customer Support

85

Credit Card Processing

85

POS Integration

84

Multi Currency

84

Reporting Analytics

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Ease of IT Administration

85

Breadth of Features

85

Product Strategy and Rate of Improvement

84

Vendor Support

83

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Customization

81

Amazon Pay Reviews

Niraj T.

  • Role: Student Academic
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Pay quick secure more

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

It is quick payment method to do shopping on Amazon worldwide. Have continuous offers running on Amazon pay.

What is your favorite aspect of this product?

Use now, pay later. It acts as a credit card and allows to pay for a variety of bills like credit card bill, movie tickets, booking for a trip, etc. Also prime members gets additional benefit with amazon pay.

What do you dislike most about this product?

It can tempt a person to make extra purchasing and spend money. It can have negative impact sometimes as default payments are reported to the credit bureau.

What recommendations would you give to someone considering this product?

research about the interest rates of the banks and the amazon and compare them before opting for amazon pay. Understand the policy and the due date so that you are not charged interest. Control your spending as it will tempt you to spend more than required.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

MUKUL S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Good for Online Shopping

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon pay offers better and faster payment options while shopping from amazon. It also provides best offers and deals as compared to other similar apps.

What is your favorite aspect of this product?

I like to use amazon wallet where I can add money and easy pay when ever I need.

What do you dislike most about this product?

Transferring the money from wallet to account option is not available, which is necessary sometimes.

What recommendations would you give to someone considering this product?

You should be careful while using the amazon pay wallet, especially while adding money to your wallet because you cant transfer it back.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Rohan M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best Payment Transaction App

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

The reward feature which it offers almost on every transaction in form of coupons, cashbacks, discounts on famous brands etc. is the supercool feature which I have seen only in Amazon Pay and this thing also differentiates Amazon Pay from other similar type of payment processing apps.

What is your favorite aspect of this product?

My favorite aspect about this product is that after using Amazon Pay my transportation cost as well as time is saved a lot, as now I can do all types of bill transactions digitally only in no seconds by sitting at home.

What do you dislike most about this product?

The amazon pay feature is present in main Amazon ecommerce app only which I not like that much, rather then I would suggest to have a separate app for the payment part of Amazon Pay.

What recommendations would you give to someone considering this product?

1. I would suggest one thing to every user that they should take benefit of every rewards and E-gift cards provided by Amazon Pay. 2. Also if they wish to donate amounts as a charity to non profit organizations then, it can be done easily from the "Donate" section present in Amazon Pay.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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