What is Amazon Lex?
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAmazon Lex Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Amazon Lex.
87 Likeliness to Recommend
4
Since last award
96 Plan to Renew
3
Since last award
74 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Amazon Lex?
Pros
- Reliable
- Acts with Integrity
- Includes Product Enhancements
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intent Extraction
Other Integrations
Workflow Processing
Artificial Intelligence Engine
Learning and Adaptability
Natural Language Processing
Personalized Service
Leads Generation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Amazon Lex Reviews
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Does the job, definitely a contender
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Acts with Integrity
Cons
- Commodity Features
- Wastes Time
- Under Delivered
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Lacking in having the chat box match keywords
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Security Protects
- Fair