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Amazon

Amazon EC2

Composite Score

9.1 /10

CX Score

9.3 /10

718 Reviews Write a Review

What is Amazon EC2?

Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 500 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload. We are the first major cloud provider that supports Intel, AMD, and Arm processors, the only cloud with on-demand EC2 Mac instances, and the only cloud with 400 Gbps Ethernet networking.

Company Details

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Awards & Recognition

Amazon EC2 won the following awards in the Cloud Infrastructure as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

10 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

11 Top Rated Features

2023

Amazon EC2 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon EC2.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon EC2?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Respectful
Enables Productivity

Feature Ratings

Average 85

Load Balancing

Cloud Integration

Capacity Management

Systems Performance Management

Encryption and Decryption Support

Access Management

Cloud Backup

Data Migration

Analytics and Reporting

Regulatory Compliance

SLA Management

Vendor Capability Ratings

Average 85

Breadth of Features

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Amazon EC2 Reviews

Prajual P.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Amazon EC2 - The Powerhouse of Cloud Computing

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

EC2 is like a computer that can run different types of software and tools. This makes it simple for software developers to create, test, and put their apps into action without any hassle.

What is your favorite aspect of this product?

EC2 offers many types of virtual computers that are good at different things. Some are good for general tasks, while others are designed to be really good at handling specific jobs, like math, memory, storage, or graphics.

What do you dislike most about this product?

When I use cloud services like EC2, I'm aware that these services rely on massive data centers that consume a significant amount of energy. This energy consumption can have environmental consequences.

What recommendations would you give to someone considering this product?

You can also look into AWS Lambda and similar services. They're like magic because they automatically adjust to how much work you have.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Swati V.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Fantastic

Likeliness to Recommend

10 /10

What differentiates Amazon EC2 from other similar products?

Easy to navigate

What is your favorite aspect of this product?

Product details and management

What do you dislike most about this product?

System glitch

What recommendations would you give to someone considering this product?

Awesome product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pavan N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Brand of Amazon is enough to drive this product

Likeliness to Recommend

10 /10

What differentiates Amazon EC2 from other similar products?

Very good ui and cheaper

What is your favorite aspect of this product?

Brand amazon. Very good features and support

What do you dislike most about this product?

Ui could be improved more

What recommendations would you give to someone considering this product?

Best in the market for cloud

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Amazon EC2

What is Amazon EC2?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Amazon EC2 Ratings

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Amazon EC2?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Load Balancing Allows distribution of workloads across multiple computing resources.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Data Migration The ability to select and extract data from one storage system to another

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

SLA Management Includes a contracted delivery time, automated escalations, and timely resolutions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Amazon EC2 Reviews

Prajual P.

Amazon EC2 - The Powerhouse of Cloud Computing

Likeliness to Recommend

Pros

Swati V.

Fantastic

Likeliness to Recommend

Pros

Pavan N.

Brand of Amazon is enough to drive this product

Likeliness to Recommend

Pros

Most Popular Amazon EC2 Comparisons

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

Title

Feature Ratings

Load Balancing

Cloud Integration

Capacity Management

Systems Performance Management

Encryption and Decryption Support

Access Management

Cloud Backup

Data Migration

Analytics and Reporting

Regulatory Compliance

SLA Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training