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Amazon

Amazon EC2

Composite Score

9.1 /10

CX Score

9.3 /10

731 Reviews Write a Review

What is Amazon EC2?

Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 500 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload. We are the first major cloud provider that supports Intel, AMD, and Arm processors, the only cloud with on-demand EC2 Mac instances, and the only cloud with 400 Gbps Ethernet networking.

Company Details

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Awards & Recognition

Amazon EC2 won the following awards in the Cloud Infrastructure as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

10 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

11 Top Rated Features

2023

Amazon EC2 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon EC2.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon EC2?

2% Negative

3% Neutral

95% Positive

Pros

Helps Innovate
Reliable
Respectful
Enables Productivity

Feature Ratings

Average 85

Service Desk Integration

Load Balancing

Networking

Workload Migration

Automated Deployment

Cloud Integration

Capacity Management

Multiple Region Support

Encryption and Decryption Support

Systems Performance Management

Cloud Backup

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Amazon EC2 Reviews

Rethabel H.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use

Likeliness to Recommend

9 /10

What differentiates Amazon EC2 from other similar products?

Large storage

What is your favorite aspect of this product?

To add more storage but on cheaper price

What do you dislike most about this product?

None yet.

What recommendations would you give to someone considering this product?

It's storage is high and keep

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Inspires Innovation

ALEX M.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

5 /10

What differentiates Amazon EC2 from other similar products?

It enables one to increase or decrease capacity faster in minutes

What is your favorite aspect of this product?

It allows business to adjust resources based on demand fluctuation

What do you dislike most about this product?

Security constraints

What recommendations would you give to someone considering this product?

It is easy to use and faster

Pros

Helps Innovate
Reliable
Performance Enhancing
Caring

William L.

Role: Information Technology
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Amazon EC2 from other similar products?

easy to use

What is your favorite aspect of this product?

integrity

What do you dislike most about this product?

Love it all

What recommendations would you give to someone considering this product?

Demo it first

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Amazon EC2

What is Amazon EC2?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Amazon EC2 Ratings

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Amazon EC2?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Service Desk Integration Ability to integrate with Service desk

Load Balancing Allows distribution of workloads across multiple computing resources.

Networking Software defined networking and automation

Workload Migration Ability to move servers and resources from one platform to another

Automated Deployment Clouds can be deployed on-demand and are ready to use in under one minute.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Multiple Region Support Customers can easily move their services into another one of our data centers for simplified and fast multi-region availability.

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Amazon EC2 Reviews

Rethabel H.

Easy to use

Likeliness to Recommend

Pros

ALEX M.

Fantastic product

Likeliness to Recommend

Pros

William L.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Amazon EC2 Comparisons

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

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Feature Ratings

Service Desk Integration

Load Balancing

Networking

Workload Migration

Automated Deployment

Cloud Integration

Capacity Management

Multiple Region Support

Encryption and Decryption Support

Systems Performance Management

Cloud Backup

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training