Aloware Customer Reviews 2024

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Aloware

Composite Score

7.1 /10

CX Score

7.4 /10

24 Reviews Write a Review

What is Aloware?

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. This all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Company Details

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Aloware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aloware.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

92 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloware?

10% Negative

0% Neutral

90% Positive

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Fair

Feature Ratings

Average 74

Application Integration

Communication Archive

Scheduled Messaging

Mobile Payments

Text Messaging

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Surveys Feedback

Opt-in

Mobile Marketing Management

Vendor Capability Ratings

Average 76

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Quality of Features

Aloware Reviews

Jeff H.

Role: Sales Marketing
Industry: Energy
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2022

Great features to expand my outreach.

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

The ability to enroll people in “hot sequence” texting and voicemail drops.

What is your favorite aspect of this product?

The ability to use it on my cell phone.

What do you dislike most about this product?

The prompts that I am calling outside of an abstract time window.

What recommendations would you give to someone considering this product?

Have your outbound settings ironed out so you don’t have to constantly choose which number you’re dialing from.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aaron A.

Role: Sales Marketing
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

easy to use!

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

easy to use and keep track of clientele

What is your favorite aspect of this product?

again, just easy to use!

What do you dislike most about this product?

no complaints

What recommendations would you give to someone considering this product?

just do it

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Matlyn R.

Role: Consultant
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

I use it daily & love how easy it is to navigate!

Likeliness to Recommend

6 /10

What differentiates Aloware from other similar products?

In my experience Aloware has more features. From being able to send pictures via txt, from being able to have multiple people calling from 1 line, from being able to power dial all in one place… I love it!

What is your favorite aspect of this product?

My favorite aspect of the product is being able to schedule texts messages & the texting sequences!

What do you dislike most about this product?

I wish the app was a little bit more easy to navigate through but I don’t use it often so it could just be bc I am unfamiliar to it.

What recommendations would you give to someone considering this product?

Learn all the features aloware has to offer!! They have got some good stuff I wish I started to utilize sooner.

Pros

Continually Improving Product
Unique Features
Caring
Saves Time

How We Deliver

Aloware

What is Aloware?

Company Details

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Aloware Ratings

79 Likeliness to Recommend

92 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Aloware?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Text Messaging The capability to send messages by SMS in addition to email.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Opt-in Provides an opt-in option for potential subscribers.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Aloware Reviews

Jeff H.

Great features to expand my outreach.

Likeliness to Recommend

Pros

Aaron A.

easy to use!

Likeliness to Recommend

Pros

Matlyn R.

I use it daily & love how easy it is to navigate!

Likeliness to Recommend

Pros

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Title

Feature Ratings

Application Integration

Communication Archive

Scheduled Messaging

Mobile Payments

Text Messaging

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Surveys Feedback

Opt-in

Mobile Marketing Management

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Quality of Features