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Algolia

Algolia

Composite Score
7.3 /10
CX Score
7.3 /10
Category
Algolia
7.3 /10

What is Algolia?

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

Company Details


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Awards & Recognition

Algolia won the following awards in the Enterprise Search category

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Algolia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Algolia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Algolia?

6% Negative
6% Neutral
88% Positive

Pros

  • Enables Productivity
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Feature Ratings

Average 83

Results Sorting

90

Advanced/Faceted search

89

User interface for search/retrieval

86

Content Aggregation

85

Content Analytics

82

Synonyms and Stemming

82

Processing and Indexing

82

Optical Character Recognition

80

Search Query Parsers

80

AI/Machine Learning

78

Multi Format Support

75

Vendor Capability Ratings

Average 79

Breadth of Features

84

Business Value Created

84

Quality of Features

83

Ease of IT Administration

81

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

79

Vendor Support

79

Availability and Quality of Training

77

Ease of Implementation

76

Ease of Data Integration

72

Ease of Customization

71

Algolia Reviews

Abri G.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic product, easy to implement and maintain.

Likeliness to Recommend

9 /10

What differentiates Algolia from other similar products?

Algolia's search algorithms just work. I've worked with different search bars across many web applications, and usually the search results just aren't exactly what you need. This is different for Algolia search.

What is your favorite aspect of this product?

The control you have over your indexes, and how search results are found and displayed. This really allows us to customise what products we want to show a customer when they search, and really make the search personal and specific to our platform.

What do you dislike most about this product?

We use React.js as the main framework for our web application. Algolia has built-in React components that you can use to get the initial implementation up and running within a few hours. We did note, however, that these components aren't always fully optimised, and causes some additional load on some of our pages. Considering removing all Algolia-written components, and just using their REST API to get access to that wonderful search algorithm.

What recommendations would you give to someone considering this product?

Try the free tier of their product in some small form of application. You'll be implementing their search functionality on your main platform soon after, I promise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2022

Works well with a modular approach

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Alexander G.

  • Role: C-Level
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Super fast UX and good mage 2 integration

Likeliness to Recommend

10 /10

What differentiates Algolia from other similar products?

geo search with massive faceting, straight forward and extensible magento 2 integration

What is your favorite aspect of this product?

The (end) user inteface and its performance

What do you dislike most about this product?

pricing, innovation speed could both be improved

What recommendations would you give to someone considering this product?

Select carefully, search is a complex topic!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Generous
  • Vendor's Interest First
  • Less Transparent

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