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Algolia

Algolia

Composite Score
7.3 /10
CX Score
7.3 /10
Category
Algolia
7.3 /10

What is Algolia?

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

Company Details


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Awards & Recognition

Algolia won the following awards in the Enterprise Search category

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Algolia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Algolia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Algolia?

6% Negative
6% Neutral
88% Positive

Pros

  • Enables Productivity
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Feature Ratings

Average 83

Results Sorting

90

Advanced/Faceted search

89

User interface for search/retrieval

86

Content Aggregation

85

Content Analytics

82

Synonyms and Stemming

82

Processing and Indexing

82

Optical Character Recognition

80

Search Query Parsers

80

AI/Machine Learning

78

Multi Format Support

75

Vendor Capability Ratings

Average 79

Breadth of Features

84

Business Value Created

84

Quality of Features

83

Ease of IT Administration

81

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

79

Vendor Support

79

Availability and Quality of Training

77

Ease of Implementation

76

Ease of Data Integration

72

Ease of Customization

71

Algolia Reviews

Jatero A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic Product!!

Likeliness to Recommend

9 /10

What differentiates Algolia from other similar products?

Ease of integration The documentation is great

What is your favorite aspect of this product?

The dashboard is amazing!

What do you dislike most about this product?

It can be challenging to learn its functions. However, with time it gets easy.

What recommendations would you give to someone considering this product?

The software increases conversion rates by leveraging online engagements. It is a fundamental need for any business. Algolia will help your business grow faster.

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Respectful

Sandra S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Best software to enable search & discovery!

Likeliness to Recommend

10 /10

What differentiates Algolia from other similar products?

Algolia offers a wide range of advanced features for a very reduced price with compared to the similar software products in the market. These features include fully hosted search APIs, 3rd party app integrations, dashboard with informative analytics, A/B testing, visual editors and so much more AI based features!

What is your favorite aspect of this product?

What I personally love about Algolia is their AI based search capabilities that allows dynamic synonym suggestion, dynamic re-ranking and query suggestions. Also, I love Algolia because the search processes done by it is way faster because of the DSNs they have.

What do you dislike most about this product?

I dislike the pricing they have towards medium scale businesses/teams. That can be revised and reduced.

What recommendations would you give to someone considering this product?

Algolia is a 10/10 for any enterprise looking to level-up their search and discovery abilities of the website and the search navigation system with very few IT resources and lower cost of ownership. I recommend them to book a demo with the sales team and ask for a quotation and move forward from there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Removes our need to worry about document search

Likeliness to Recommend

9 /10

What differentiates Algolia from other similar products?

Well designed interface, great API docs, clear and transparent pricing.

What is your favorite aspect of this product?

I love the reporting we get on search analytics as it helps us understand what customers are searching for and unable to find — so we can improve our documentation. I also love how the search experience is really strong for our customers so they can find what they need with confidence.

What do you dislike most about this product?

Most frustrations are around features available on each pricing tier — it'd be great to have more functionality on the more affordable tiers.

What recommendations would you give to someone considering this product?

Don't even think about building your own search if you're looking to implement document or website search. If you can budget for it, Algolia solves your problems and means you don't have to worry about maintenance.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Helps Innovate
  • Reliable

Cons

  • Vendor Friendly Policies
  • Less Generous

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